The Future of Customer Service: Expert Tips from Blake Morgan

The Future of Customer Service: Expert Tips from Blake Morgan

Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ Buy The Book: The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer: http://8cxlaws.com/ Join Kwame Christian as he hosts Blake Morgan, a renowned expert in customer experience and author of three transformative books on the subject. In this episode, Blake shares her insights on customer centricity and reveals how businesses can thrive by making their customers' lives easier and better. She delves into the significance of internal negotiation skills, particularly for leaders aiming to foster a customer-centric culture within their organizations. Blake also offers practical strategies for managing both current operational challenges and future growth plans while maintaining a positive, resilient mindset. What Will Be Covered: Understanding the importance of customer-centric strategies in business growth. How to effectively negotiate for resources and support within a company. Practical steps for leaders to balance immediate tasks with long-term goals. Connect with Blake Morgan Buy The Book: The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer: http://8cxlaws.com/ Follow Blake on LinkedIn: https://www.linkedin.com/in/blakemichellemorgan/ Contact ANI Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/ The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/ Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1 Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1 What's in it for you? Exclusive Advice: Gain insights from top negotiation experts. Community Support: Connect with a like-minded community focused on growth. Personal & Professional Growth: Unlock strategies to enhance every aspect of your life. You deserve to negotiate more of the best things in life, and now you can! Don't wait—be the first in line to experience this game-changing resource. 🎁 Special Launch Offer: Subscribe today and get 50% off for the first year. That's just $10 a month or $100 for the year! 🔗 Visit negotiateanything.com to join today and secure your spot. Ensure you don't miss out on any updates or exclusive offers. Elevate your negotiation game with Negotiate Anything Premium—your future of successful negotiations starts now! 🚀

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Gaslighting at Work: How to Spot Manipulation and Reclaim Your Power

Gaslighting at Work: How to Spot Manipulation and Reclaim Your Power

Gaslighting isn’t just a relationship issue—it happens at work too. In this powerful conversation, psychotherapist and author Farah Harris opens up about her own painful experience with a toxic hire w...

22 Sep 20251h 19min

The Neuroscience of Stress: Train Your Brain for Success - with Rebecca Heiss

The Neuroscience of Stress: Train Your Brain for Success - with Rebecca Heiss

Everything you've been told about reducing stress is wrong—and it might be making things worse. In this episode, neuroscientist Rebecca Heiss reveals groundbreaking insights about why trying to el...

18 Sep 202545min

1 Hour Straight of Negotiation Gold with Kwame Christian and Codie Sanchez on The Big Deal Podcast

1 Hour Straight of Negotiation Gold with Kwame Christian and Codie Sanchez on The Big Deal Podcast

I was recently a guest on Codie’s show, The Big Deal Podcast, and the episode turned out great. Codie generously let us repost that episode here, so all of you get to hear our conversation about negot...

15 Sep 20251h 4min

#1 Negotiation Guru Reveals the Secrets of Negotiation & Influence - with Giuseppe Conti

#1 Negotiation Guru Reveals the Secrets of Negotiation & Influence - with Giuseppe Conti

Most people fail in negotiations because they don’t prepare, confuse influence with persuasion, or push when they should pull—Giuseppe Conti, the world’s #1 Negotiation Guru, shows you how to avoid th...

11 Sep 20251h 3min

Why People-Pleasing Makes You Lose Yourself (And How to Get Back)

Why People-Pleasing Makes You Lose Yourself (And How to Get Back)

Why do we keep ending up in toxic relationships — even when we know better? ⁠Buy the book Fawning: Why the Need to Please Makes Us Lose Ourselves--and How to Find Our Way Back ⁠ In this powerfu...

8 Sep 20251h 9min

The Future of Work Is Neurodivergent – Are You Ready?

The Future of Work Is Neurodivergent – Are You Ready?

The future of work is here — and it’s neurodivergent. In this powerful conversation, Kwame Christian sits down with disability lawyer and neurodiversity advocate Laura G. Anthony to explore why embrac...

4 Sep 202544min

FBI Agent Reveals the Body Language of Power vs. Fear

FBI Agent Reveals the Body Language of Power vs. Fear

What if your body is sabotaging your negotiation — and you don’t even know it? In this episode, legendary FBI agent and behavioral expert Joe Navarro reveals the subtle cues that expose confidence,...

2 Sep 202556min

Group Negotiation Secrets: How to Lead Without Losing Control

Group Negotiation Secrets: How to Lead Without Losing Control

In this episode, Kwame Christian sits down with Colin M. Fisher, author of The Collective Edge: Unlocking the Secret Power of Groups, to explore the hidden psychology of group dynamics. From the dinne...

28 Aug 20251h 4min

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