The Future of Customer Service: Expert Tips from Blake Morgan

The Future of Customer Service: Expert Tips from Blake Morgan

Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ Buy The Book: The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer: http://8cxlaws.com/ Join Kwame Christian as he hosts Blake Morgan, a renowned expert in customer experience and author of three transformative books on the subject. In this episode, Blake shares her insights on customer centricity and reveals how businesses can thrive by making their customers' lives easier and better. She delves into the significance of internal negotiation skills, particularly for leaders aiming to foster a customer-centric culture within their organizations. Blake also offers practical strategies for managing both current operational challenges and future growth plans while maintaining a positive, resilient mindset. What Will Be Covered: Understanding the importance of customer-centric strategies in business growth. How to effectively negotiate for resources and support within a company. Practical steps for leaders to balance immediate tasks with long-term goals. Connect with Blake Morgan Buy The Book: The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer: http://8cxlaws.com/ Follow Blake on LinkedIn: https://www.linkedin.com/in/blakemichellemorgan/ Contact ANI Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/ The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/ Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1 Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1 What's in it for you? Exclusive Advice: Gain insights from top negotiation experts. Community Support: Connect with a like-minded community focused on growth. Personal & Professional Growth: Unlock strategies to enhance every aspect of your life. You deserve to negotiate more of the best things in life, and now you can! Don't wait—be the first in line to experience this game-changing resource. 🎁 Special Launch Offer: Subscribe today and get 50% off for the first year. That's just $10 a month or $100 for the year! 🔗 Visit negotiateanything.com to join today and secure your spot. Ensure you don't miss out on any updates or exclusive offers. Elevate your negotiation game with Negotiate Anything Premium—your future of successful negotiations starts now! 🚀

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What It Actually Takes to Be the Leader People Remember

What It Actually Takes to Be the Leader People Remember

Most leaders focus on results. The best ones focus on people. In this powerful conversation, Kwame Christian sits down with legendary leadership expert Mark Miller — a man who spent over four decades...

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How to Build Trust—Even with People Who Don’t Trust Anyone

How to Build Trust—Even with People Who Don’t Trust Anyone

What is trust, really? In this special LinkedIn Live edition of Negotiate Anything, Kwame Christian breaks down the psychology behind trust—and why it’s so easy to lose but so hard to rebuild. Drawing...

30 Juni 202538min

What People Expect—But Never Tell You

What People Expect—But Never Tell You

Most conversations fail before they even begin—because nobody sets the rules. In this episode, Kwame Christian sits down with Lewis VanLandingham from Sandler Training to uncover the hidden dynamics b...

29 Juni 202542min

Being Right Isn’t Enough. Learn Why They Ignore You

Being Right Isn’t Enough. Learn Why They Ignore You

You’ve been there—armed with facts, logic, and the truth. And still, they shut down. They argue. They walk away. Why? In this episode, Kwame Christian speaks with Carlos Alvarenga, a persuasion expert...

28 Juni 202533min

Stop Building a Business—Start Building a Movement

Stop Building a Business—Start Building a Movement

Brian Gottlieb and Kwame Christian delve into the seamless integration of business strategy with community impact through innovative initiatives like "Windows for a Cause" and "Baths for the Brave." T...

27 Juni 202533min

The One Skill That Separates Good Salespeople from Great Negotiators

The One Skill That Separates Good Salespeople from Great Negotiators

Most salespeople know how to pitch. Fewer know how to handle the moment everything shifts. In this episode, sales expert Lance Tyson joins Kwame Christian to reveal the exact skill that transforms ave...

26 Juni 202529min

Stop Networking. Start Building Real Relationships

Stop Networking. Start Building Real Relationships

You've been told to "network" to get ahead. But what if that’s actually holding you back? In this episode, Andy Lopata joins Kwame to challenge everything we think we know about networking. Discover ...

25 Juni 20251h 2min

Think Being Honest Builds Trust? Not Always — Learn What Actually Works

Think Being Honest Builds Trust? Not Always — Learn What Actually Works

What does it take to genuinely connect across cultures, identities, and worldviews? In this episode, we sit down with my friend Melisande Kingchatchaval Schifter to unpack the mindset and skillset be...

24 Juni 202538min

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