SPOTLIGHT: Evolving the Model of a World-Class CHRO With GE's Kevin Cox and Medronic's Carol Surface

SPOTLIGHT: Evolving the Model of a World-Class CHRO With GE's Kevin Cox and Medronic's Carol Surface

As members of Gartner's CHRO Global Leadership Board, Medtronic's Carol Surface and GE's Kevin Cox were both involved in creating the original Model of the World-Class CHRO in 2017. They join host Peter Aykens on the Talent Angle to discuss what's changed in the recent update. They reflect on what originally inspired them to create the model, its legacy to date, and why it was due for a revision. In breaking down Chapter 2 of the model, Carol and Kevin share what's remained the same for the chief HR officer (CHRO) role alongside what must be added to address today's realities. The CHRO Global Leadership Board, convened by Gartner, is composed of CHROs from the world's top companies with deep expertise in HR, talent management and executive leadership. Carol Surface was recently appointed chief people officer at Apple, a role she will start in March 2023. Since 2013, she has served as executive vice president and CHRO at Medtronic, a global healthcare technology leader with 95,000-plus employees. Previously, Carol was executive vice president and CHRO at Best Buy and held a series of human resources leadership roles at PepsiCo, including chief personnel officer for PepsiCo International. In 2020, Carol was elected as Fellow of the National Academy of Human Resources (NAHR). She earned a Ph.D. in industrial/organizational psychology from Central Michigan University. Kevin Cox is the CHRO for General Electric. Kevin leads GE's global HR organization, including talent management, leadership development, total rewards and employee relations. Prior to GE, Kevin served as the CHRO at American Express for 14 years. Previously, he spent 16 years at PepsiCo and the Pepsi Bottling Group, where he held positions leading strategy, business development, technology and HR. In 2009, Kevin was elected as Fellow of the National Academy of Human Resources (NAHR). He holds a master's degree in labor and industrial relations from Michigan State University and a Bachelor of Arts from Marshall University.

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SPOTLIGHT: Ushering in a Postgenerational Workplace With Mauro Guillen

SPOTLIGHT: Ushering in a Postgenerational Workplace With Mauro Guillen

Author and professor Mauro Guillén joins the Talent Angle to explain how generational labels, such as "baby boomers" or "millennials," can be counterproductive in the workplace. Guillén offers an alte...

10 Juni 202522min

SPOTLIGHT: Addressing the Burnout Epidemic With Jennifer Moss

SPOTLIGHT: Addressing the Burnout Epidemic With Jennifer Moss

In her book "The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It," Jennifer Moss implores organizations to design burnout strategies that move beyond apps, wellness programs and per...

3 Juni 202526min

SPOTLIGHT: Designing Work Without Jobs With Ravin Jesuthasan and John Boudreau

SPOTLIGHT: Designing Work Without Jobs With Ravin Jesuthasan and John Boudreau

Drawing on their professional and academic experience, Ravin Jesuthasan and John Boudreau argue the current work "operating system" is increasingly unable to meet the needs of employees and employers....

27 Maj 202523min

SPOTLIGHT: Sizing the Impact of Skills-Based Hiring, With HBS' Joseph Fuller

SPOTLIGHT: Sizing the Impact of Skills-Based Hiring, With HBS' Joseph Fuller

In recent years, organizations have started to experiment with skills-based hiring by dropping degree requirements and other credentials in job postings to unlock new talent populations. However, a fu...

20 Maj 202528min

SPOTLIGHT: Embracing Failure to Cultivate Innovation with Amy Edmondson

SPOTLIGHT: Embracing Failure to Cultivate Innovation with Amy Edmondson

In their pursuit of heightened productivity, organizations are leaving little room for failure. However, failures are an inevitable part of the innovation process and often serve as a precursor to bre...

13 Maj 202526min

Inspiring as a Leader with Adam Galinsky

Inspiring as a Leader with Adam Galinsky

Leader and manager development was CHROs' top priority in 2025, according to the 2025 Gartner HR Priorities Survey. When employees are frustrated by the leadership at the organization, their engagemen...

6 Maj 202547min

SPOTLIGHT: Thriving on Conflict with Amy Gallo

SPOTLIGHT: Thriving on Conflict with Amy Gallo

Conflict management is an increasingly essential skill for individuals in leadership positions. However, it is a topic that often makes people — especially leaders and managers — feel uneasy. As leade...

29 Apr 202527min

Making Better Decisions With Justin 'Hasard' Lee

Making Better Decisions With Justin 'Hasard' Lee

Today's CHROs face a dynamic business environment, and must make difficult, strategic decisions despite uncertainty. Justin "Hasard" Lee, former U.S. Air Force fighter pilot and author of "The Art of ...

22 Apr 202536min

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