SPOTLIGHT: Adopting an Employee Experience Mindset to Drive Growth, With Tiffani Bova

SPOTLIGHT: Adopting an Employee Experience Mindset to Drive Growth, With Tiffani Bova

Author Tiffani Bova argues organizations don't see the strong connection between customer experience and employee experience. Despite continued investments in the customer experience, organizations tend to overlook how those changes affect how employees get work done. Tiffani lays out the components of her experience model — people, process, technology and culture — for addressing employee experience challenges and growing the business. She also shares advice for how HR leaders should make the business case for employee experience to other leaders and how organizations can hold themselves accountable through metrics. Tiffani is the former global growth evangelist at Salesforce and author of the Wall Street Journal bestselling book, "The Experience Mindset: Changing the Way You Think About Growth." Her previous book "Growth IQ" was also a WSJ bestseller. Prior to working with Salesforce, she was a sales, marketing and customer service executive for startups and Fortune 500 companies. Tiffani is also a former Gartner distinguished analyst and research fellow. Caroline is a managing vice president in Gartner's HR practice. Her teams help HR leaders build and execute talent, diversity, rewards, and learning strategies and programs. Caroline has also led Gartner research teams on commercial banking strategy and leadership. She holds a bachelor's degree in East Asian studies from Columbia University, and a master's degree in public affairs from Princeton University.

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SPOTLIGHT: Ushering in a Postgenerational Workplace With Mauro Guillen

SPOTLIGHT: Ushering in a Postgenerational Workplace With Mauro Guillen

Author and professor Mauro Guillén joins the Talent Angle to explain how generational labels, such as "baby boomers" or "millennials," can be counterproductive in the workplace. Guillén offers an alte...

10 Juni 202522min

SPOTLIGHT: Addressing the Burnout Epidemic With Jennifer Moss

SPOTLIGHT: Addressing the Burnout Epidemic With Jennifer Moss

In her book "The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It," Jennifer Moss implores organizations to design burnout strategies that move beyond apps, wellness programs and per...

3 Juni 202526min

SPOTLIGHT: Designing Work Without Jobs With Ravin Jesuthasan and John Boudreau

SPOTLIGHT: Designing Work Without Jobs With Ravin Jesuthasan and John Boudreau

Drawing on their professional and academic experience, Ravin Jesuthasan and John Boudreau argue the current work "operating system" is increasingly unable to meet the needs of employees and employers....

27 Maj 202523min

SPOTLIGHT: Sizing the Impact of Skills-Based Hiring, With HBS' Joseph Fuller

SPOTLIGHT: Sizing the Impact of Skills-Based Hiring, With HBS' Joseph Fuller

In recent years, organizations have started to experiment with skills-based hiring by dropping degree requirements and other credentials in job postings to unlock new talent populations. However, a fu...

20 Maj 202528min

SPOTLIGHT: Embracing Failure to Cultivate Innovation with Amy Edmondson

SPOTLIGHT: Embracing Failure to Cultivate Innovation with Amy Edmondson

In their pursuit of heightened productivity, organizations are leaving little room for failure. However, failures are an inevitable part of the innovation process and often serve as a precursor to bre...

13 Maj 202526min

Inspiring as a Leader with Adam Galinsky

Inspiring as a Leader with Adam Galinsky

Leader and manager development was CHROs' top priority in 2025, according to the 2025 Gartner HR Priorities Survey. When employees are frustrated by the leadership at the organization, their engagemen...

6 Maj 202547min

SPOTLIGHT: Thriving on Conflict with Amy Gallo

SPOTLIGHT: Thriving on Conflict with Amy Gallo

Conflict management is an increasingly essential skill for individuals in leadership positions. However, it is a topic that often makes people — especially leaders and managers — feel uneasy. As leade...

29 Apr 202527min

Making Better Decisions With Justin 'Hasard' Lee

Making Better Decisions With Justin 'Hasard' Lee

Today's CHROs face a dynamic business environment, and must make difficult, strategic decisions despite uncertainty. Justin "Hasard" Lee, former U.S. Air Force fighter pilot and author of "The Art of ...

22 Apr 202536min

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