Keep Them Coming Back with Proven Client Retention Strategies

Keep Them Coming Back with Proven Client Retention Strategies

Ismael Valdez is the Owner and CEO of Nexgen Air Conditioning Heating and Plumbing, a $100 million Southern California company that highlights superior customer service, data efficiency, and a highly-trained staff of technicians and contractors. From initially working as a "counter guy" at a wholesale distributor to expanding his own HVAC company, Ismael has emerged as one of the most innovative figures in the home services sector.

Travis Ringe is the President of ProSkill Plumbing, Heating & Air, which was established in 2008 by Travis and his brother Tyler, who both grew up in a family of tradesmen.

In this episode, we talked about customer feedback, client retention strategies, service efficiencies...

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How AI Is Closing Deals for Home Service Businesses with Chiirp (Ryan Fenn)

How AI Is Closing Deals for Home Service Businesses with Chiirp (Ryan Fenn)

Ryan Fenn is an entrepreneur and the founder and CEO of Chiirp, a software company focused on helping home service businesses convert more leads into booked jobs. A lifelong entrepreneur, Fenn built h...

27 Mars 1h 3min

Why Direct Mail Still Dominates Home Service Marketing (Dan Harlacher)

Why Direct Mail Still Dominates Home Service Marketing (Dan Harlacher)

Interested in a complimentary market scan or ads workshop from Valpak? Click here: http://asktommypodcast.com/Valpak In this episode of The Home Service Expert, Tommy sits down with Dan Harlacher fro...

23 Mars 59min

How ServiceTitan Took Over the Trades Industry (Ara Mahdessian)

How ServiceTitan Took Over the Trades Industry (Ara Mahdessian)

In this episode, we sit down with Ara Mahdessian, co-founder and CEO of ServiceTitan, the software platform that revolutionized how home service businesses operate. Born out of the frustrations of run...

16 Mars 1h 13min

Understand Your Company's Performance Metrics with These Tips (Brigham Dickinson)

Understand Your Company's Performance Metrics with These Tips (Brigham Dickinson)

Brigham Dickinson is the co-founder and president of Power Selling Pros, a company that helps home service businesses turn more incoming calls into booked jobs through world-class customer service and...

9 Mars 1h 3min

The Art of Customer Service: Building a Culture-First Business with Rob Anderson

The Art of Customer Service: Building a Culture-First Business with Rob Anderson

In this conversation, Rob Anderson shares his insights on the importance of company culture, customer service, and effective recruitment strategies in the home services industry. He emphasizes the nee...

2 Mars 1h 13min

Marketing, Sales, Capacity Planning, and Scaling Home Services with Ismael Valdez

Marketing, Sales, Capacity Planning, and Scaling Home Services with Ismael Valdez

Tommy Mello hosts a Super Bowl day episode of The Home Service Expert with Ismael Valdez, founder of VE and NextGen (Anaheim), discussing how to scale home service businesses through disciplined marke...

23 Feb 1h 8min

The Art of Differentiation in Marketing with Brian Sooy

The Art of Differentiation in Marketing with Brian Sooy

In this conversation, Tommy Mello and Brian Sooy discuss the critical aspects of branding, marketing, and leadership in the home services industry. They explore the importance of clarity in branding, ...

16 Feb 1h 11min

The Future of AI and Marketing with Benjy Uhl

The Future of AI and Marketing with Benjy Uhl

In this conversation, Tommy Mello interviews Benjy, a data analytics expert, discussing the critical role of data in AI and marketing. They explore how businesses can leverage customer data for target...

10 Feb 19min

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