From the US Army to HR: A Unique Pathway into Human Resources
People Analytics17 Aug 2023

From the US Army to HR: A Unique Pathway into Human Resources

In this episode, Amy Charlesworth engages in an insightful conversation with Lindsay Patton covering diverse topics, including the exploration of unique pathways into HR, the successful transition from military to civilian workforce with support from Nike, and the essential qualities of effective leaders in driving business growth and enhancing employee experience. The episode also delves into how small employers can provide remarkable benefit packages by leveraging low-cost or free options, adding depth to the multifaceted landscape of human resources.


Amy Charlesworth is an experienced HR professional with a diverse career trajectory spanning senior roles in talent acquisition and development. From managing recruitment for major brands like Red Bull and Louis Vuitton to her leadership in the Army National Guard, Amy's expertise lies in full-lifecycle recruiting, business acumen, and budget management. With a passion for leadership training and coaching, Amy emphasizes the importance of mentorship and employee development in achieving organizational success. Here are a few of the topics we’ll discuss on this episode of People Analytics:


  • Amy's career in HR began when she joined the US Army at 17 and went through an intensive HR Specialist program.
  • Her military experience taught her valuable skills in performance management and working with regulations and rules.
  • The support received from the Nike Military Veterans employee resource group helped the guest land a position at Nike, and he has since paid it forward by helping other veterans elevate their careers.
  • Management development often neglects to evaluate if individuals want to manage others and if they have the desire and skills to become good people managers.
  • Providing leadership training and coaching is crucial for developing managers, including areas such as hiring, onboarding, and engaging with employees.
  • Recognizing diverse family styles and offering adoption assistance are essential for creating a supportive work environment.
  • Employers should champion the idea of helping service members in transition.


Resources:


Connect with Amy Charlesworth:


Connect with our host, Lindsay Patton:


Quotables:

  • 10:03 - “I mean, you know, when you hire someone, there's definitely a learning curve. And I truly believe that when you hire someone who's in the military, that learning curve is much shorter in terms of like the decline. They're going to figure it out quickly 'cause they have so much experience going into the unknown in all kinds of training environments, figuring it out, you know, knowing where to look, knowing where to reference. And it's just a much easier transition period.”
  • 15:49 - “Well, really, a leader, you know, is a title that is earned. And it's something that you have to constantly chase and constantly be developing, working on. So, you know, you have to read books, you need to listen to podcasts, you need to be practicing, you need to be getting a mentor to help you navigate difficult conversations and difficult interactions and, you know, development ideas with your employees. I mean, it's an ongoing practice. And I think that's one thing that's often forgotten that when someone's in a position of management, you know, they, they forget to continually learn and develop in those areas.”
  • 14:35 - “So I know one big part of, you know, your career as you've developed yourself professionally is that you really, really enjoy developing managers and, you know, have a passion for that. But we all recognize that we don't always have the time to develop.”
  • 24:11 - Amy: “I definitely want someone who knows what they're talking about when it comes to sending emails and, you know, managing a funnel and marketing campaigns, et cetera. But ultimately what I'm really looking for is for a coach. I want someone who's very effective with managing people.”.. Lindsay: “Yeah. That's awesome. So I know something that you do as a leader is you really look for those low-hanging fruit opportunities because the investment pays off.”
  • 21:48 - Lindsay: “So, you know, as being a leader yourself and, you know, continually pursuing professional development and helping others pursue professional development, what do you see as, you know, some key qualities of a good leader?”.. Amy: “My focus from the human resources side is, are you a good people leader? Right? How are you going to add to the culture? And so I spend most of my time talking about, you know, tell me about a time, you know, where you've had an underperforming employee, what are your steps to helping them get back to success? And I'm, I'm listening actively, like what they're saying, what methodologies they use, I ask 'em what kind of leader there are because they, sorry, they are, because there's so many different leadership styles.”

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Helping Employees Know Their Worth with Soles4Souls’ Kimberly Shamley

Helping Employees Know Their Worth with Soles4Souls’ Kimberly Shamley

Kimberly Shamley is a People Operations/HR Transformation/HCM Executive dedicated to assisting organizations on their journey to becoming more agile, fluid, forward-thinking, and inclusive.Kimberly has worked in HR for over 15 years and is currently the VP of People and Culture at Soles4Souls. Here are a few of the topics we’ll discuss on this episode of People Analytics:What it means to know your worth. How to know what you’re capable of. How HR professionals can help their employees know their worth. Why so many people undervalue themselves. How the pandemic has improved working conditions. What autonomy looks like in HR and why it’s so important. How to bring autonomy into your career. The benefits of an organization having an HR team in place.How employees can benefit from having multiple HR colleagues to connect with. How to create a space that employees feel comfortable sharing in. Resources:Soles4SoulsStaffGeekConnect with Kimberly Shamley:LinkedInEmailConnect with the host:Lindsay Patton on LinkedInLindsay Patton by Email

22 Aug 202230min

How to Know What Your Employees Want with Exceptional HR Solutions’ Neil Katz

How to Know What Your Employees Want with Exceptional HR Solutions’ Neil Katz

Neil Katz has been working in HR for over 25 years and is the Founder and CEO of Exceptional HR Solutions where he provides Human Resources Consulting and Executive Coaching Services. Here are a few of the topics we’ll discuss on this episode of People Analytics:The usefulness of fractional talent. The importance of executive coaching. Common pain points leaders face. The biggest disconnect between executives and their subordinates. What employees want from their leaders. How analytics can unlock information about the people in a company. The most important metric in people analytics. How to measure engagement. How to understand overtime as a metric. Current trends in HR and why there’s been a pushback against hybrid work. Resources:Exceptional HR solutions StaffGeekConnect with Neil Katz:LinkedInTwitterEmailMobile - 940-295-5059Connect with the host:Lindsay Patton on LinkedInLindsay Patton by Email

17 Aug 202232min

Leadership Development in a Fast-Paced Environment with MainStreet’s Patrick Sutton

Leadership Development in a Fast-Paced Environment with MainStreet’s Patrick Sutton

Patrick Sutton has led remote teams since 2015, after starting his career in corporate he transitioned into the tech industry where he is currently the Head of People at MainStreet.As Head of People, Patrick is responsible for leading the People function, and acting as a strategic business advisor to executive and senior management regarding key HR matters focusing on providing leadership and guidance specifically in Employee Relations, Compliance, Payroll, and Policies & Benefits. Here are a few of the topics we’ll discuss on this episode of People Analytics:The speed that tech industries evolve and how to keep up with it.The challenges of moving from one work culture to another.How to transition from corporate to tech.The skills you learn at corporate that transfer to working in tech.The value of accountability in the startup world.How to be a better startup manager.Ways to show active listening when communicating online.Leadership development techniques for a fast-paced environment.How to increase staff engagement.How knowing your audience helps you.Resources:MainStreetThe Four Agreements SlackStaffGeekConnect with Patrick Sutton:LinkedInConnect with the host:Lindsay Patton on LinkedInLindsay Patton by Email

15 Aug 202232min

Identifying and Closing Gaps in the Employee Experience with Qualtrics’ Kevin Campbell

Identifying and Closing Gaps in the Employee Experience with Qualtrics’ Kevin Campbell

Kevin Campbell is the Employee Experience Scientist at Qualtrics, the Founder of Lifted Leadership LLC and is a certified coach, with over 1,000 hours of paid executive coaching and workshop facilitation sessionsKevin’s passion is in helping organizations acquire, develop and retain their people, and helping people manage their happiness in their work. He’s spent the last decade of his career building leaders at every level and creating scores of engaged, high-performing, strengths-based teams. Here are a few of the topics we’ll discuss on this episode of People Analytics:How Kevin helps organizations identify and close gaps in the employee experience.The enjoyable aspects of being an organizational psychologist.What organizational psychologists can do for businesses.How to utilise customer service best practices when onboarding new employees.How to make employees feel like they belong in an organization.Ways the labour market has changed over recent years.Different ways to collect information from your employees.How to increase survey response rate.The biggest people challenges organizations face.Resources:QualtricsLifted Leadership LLCStaffGeekConnect with Kevin Campbell:LinkedInConnect with the host:Lindsay Patton on LinkedInLindsay Patton by Email

1 Aug 202233min

Improving Work Relationships with Online Simulations with Mursion’s Sara Bokhari

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Expanding Your Network with Forta’s Nicole Roberts

Expanding Your Network with Forta’s Nicole Roberts

Nicole Roberts has over 18 years of professional HR experience and has spent the last 10+ years growing and mentoring HR teams to have a reputation for providing concierge-level service to deliver beyond expectations.Nicole is the Senior Vice President of People at Forta and is a Founding Member of Hacking HR. Here are a few of the topics we’ll discuss on this episode of People Analytics:How HR leaders can help others.How to utilize Twitter chats to extend your HR network.Ways HR is a service role and what ‘service-first’ means.Why HR is such an important role.How to know if a company's culture and values align with your own.How to stay up to date with changes in HR. The importance of communication in HR.The challenges for new hires in HR.Resources:FortaTwitter ChatsHacking HRForbes HR CouncilStaffGeekConnect with Nicole Roberts:LinkedInTwitterConnect with the host:Lindsay Patton on LinkedInLindsay Patton by Email

18 Juli 202230min

Engagement in the Workplace with Wodify’s Buck Seggelke

Engagement in the Workplace with Wodify’s Buck Seggelke

Buck Seggelke has been working in HR for almost 10 years and is currently the Head of People at Wodify. Here are a few of the topics we’ll discuss on this episode of People Analytics:The importance of engagement. Common mistakes that lead to employees becoming disengaged. How managers can keep employees engaged. How to improve culture fit and value fit in your recruitment process. Why engagement decline is such a modern issue. What makes an employee stay at a company. How Buck increased employee engagement at Wodify. How to create a psychologically safe space for employees. Resources:WodifyStaffGeekZappos Connect with Buck Seggelke:LinkedInEmailConnect with the host:Lindsay Patton on LinkedInLindsay Patton by Email

13 Juli 202233min

Creating an Equitable Environment and The Benefits of Self-Management with The Ready’s Rodney Evans

Creating an Equitable Environment and The Benefits of Self-Management with The Ready’s Rodney Evans

Rodney Evans has been a coach for over 10 years and is currently a Partner at The Ready and Host of the Brave New Work Podcast. Here are a few of the topics we’ll discuss on this episode of People Analytics:Why The Ready exists. Different ways of working and what self-management involves. The value of having a business coach. How hierarchies work and how to fight back against hierarchal culture. The benefits of creating an equitable environment for new staff. What questions to ask in an interview to learn about a company’s culture. What motivates us to improve worker conditions. Why people seek leadership positions.How taking time off can help people feeling burnout. Resources:The ReadyBrave New WorkConnect with Rodney Evans:TwitterLinkedInConnect with the host:Lindsay Patton on LinkedInLindsay Patton by Email

11 Juli 202239min

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