Ep 10: Crafting Messages that Resonate with Tyler Lessard
Tyler Lessard discussed the importance of authenticity in marketing and the role of customer stories. He emphasized the need for individuals to create and share videos, and how AI can enhance authenti...
22 Feb 202443min
Ep 6: Exploring Customer Success Innovations with Stephen Smith and Brendan McDonald, CS Toolkit's Founders
Join us in uncovering the innovative strategies behind CS Toolkit, a game-changing tool in the customer success landscape, as shared by its founders, Stephen Smith and Brendan McDonald. Dive into our ...
29 Jan 202430min
Ep 9: From Data to Decisions: Derek Vollebregt on Shaping Customer Success
In this conversation, Derek Vollebregt, VP of Customer Success at iLobby, shares his background and journey into customer success. Takeaways Create meaningful moments that matter in customer relat...
29 Jan 202442min
Ep 8: Customer Journey Mastery with Lindsay Lane
Explore pivotal Customer Success strategies with industry expert Lindsay Lane in our enlightening podcast. Lindsay shares her blueprint for curating exceptional customer journeys and driving business...
18 Jan 202438min
Trailer with Elizabeth Italiano
Elizabeth unpacks her journey from Salesforce to leading Go-to-Market Advisors in this enlightening conversation, blending insights with experience. Key takeaways include: 🌐 The unique perspectiv...
11 Dec 20231min
Ep 7: Navigating the Evolving Landscape of Customer Success and Go-to-Market Strategies with Elizabeth Italiano
Join us in our latest CS In Focus podcast episode featuring Elizabeth Italiano, a beacon in Customer Success and Go-to-Market strategies. Elizabeth unpacks her journey from Salesforce to leading Go-to...
11 Dec 202352min
Short clip for Ep6 with Stephen Smith and Brendan McDonald
Tune in to our latest episode of CS In Focus, where we unravel the story behind CS Toolkit with its creators, Stephen and Brendan. From a casual tennis match to pioneering a tool changing the game in...
20 Nov 202356s
Ep 5: Navigating Change and Customer Success: Insights from Marta Montero of Gatekeeper
Marta Montero, leading customer success for Gatekeeper in North America and APAC, shares her journey from archaeology to tech. With 10 years in customer success, she highlights the industry’s evolutio...
20 Nov 202319min
