[89] How Outsourcing Your MSP Service Desk Leads to Business Growth

[89] How Outsourcing Your MSP Service Desk Leads to Business Growth

In this episode, I talk to Jason Kemsley, co-founder and Technical Director at Uptime Solutions. Uptime offer outsourced NOC, SOC and helpdesk to MSPs, saving them time and allowing them to concentrate on serving their clients better and growing their business.

This was a live TubbTalk episode, and Jason answered questions from the audience. We talked about when it’s the right time to outsource, barriers to doing so, and when not to outsource.

We also discuss how the pod model allows Uptime to provide personalised support to clients, overcoming objections to outsourcing, and how to take the first steps to getting support.

Mentioned in This Episode


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[135] How to Turn Employees into a Company's Biggest Cybersecurity Asset

[135] How to Turn Employees into a Company's Biggest Cybersecurity Asset

In this episode, Richard Tubb speaks to Benjamin Netter, founder of Riot. Riot is a Paris-based, all in-one-platform that drives better protection for MSP. A SaaS platform, they’re on a mission to tur...

9 Juli 202354min

[Bonusode] Pax8 Beyond and How They Support MSPs with Cybersecurity

[Bonusode] Pax8 Beyond and How They Support MSPs with Cybersecurity

In this episode, Richard Tubb talks to Ian Thornton-Trump, a cybersecurity expert and the chief security officer of Cyjax, a threat intelligence and cyber security company. During their short chat, Ri...

25 Juni 202320min

[134] The Best Cybersecurity Resources for MSPs You Need to be Aware of

[134] The Best Cybersecurity Resources for MSPs You Need to be Aware of

In this interview, Richard speaks to Mostyn Thomas, the Senior Director of Security at Pax8. He’s responsible for overseeing the company's channel security operations, empowering Pax8 partners to redu...

11 Juni 20231h 10min

[133] How Monitoring Your MSP Metrics Leads to Profit and Growth

[133] How Monitoring Your MSP Metrics Leads to Profit and Growth

In this episode, Richard speaks to Peter Kujawa, Vice President of Service Leadership and TSP evangelist. Service Leadership helps IT solution providers to build shareholder value and reach top quarti...

4 Juni 20231h 10min

[Travelogue] Channel Sec 2023 Event in London

[Travelogue] Channel Sec 2023 Event in London

In this inaugural episode of the Team Tubb Travelogue audio series, Pascal Fintoni catches up with Richard Tubb and Stephen McCormick at the end of busy and exciting day at the Channel Sec 2023 Confer...

28 Maj 202322min

[132] What Every MSP Should Know to Run and Grow a Successful Business

[132] What Every MSP Should Know to Run and Grow a Successful Business

Over the past few weeks, Stephen McCormick and I have been speaking to MSP business owners, creative marketers and directors to share their experiences of entering and winning the SuperOps MSP awards,...

21 Maj 202321min

[131] Why You Should Build a Strong Culture in an MSP Business

[131] Why You Should Build a Strong Culture in an MSP Business

In this episode, Richard talks to Simon Heath, a director at The Final Step. They’re a long-established MSP based in London, supporting time-poor business owners with a white glove IT service. Simon t...

7 Maj 202344min

[130] Wearing all the Hats: How to Succeed When You Run a Solo MSP Business

[130] Wearing all the Hats: How to Succeed When You Run a Solo MSP Business

In this episode, Stephen talks to Jack Gray, the founder and Managing Director of FOMO Technology. It’s a Northern Ireland-based IT support and services company, and Jack has over two decades of exper...

23 Apr 202327min

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