Ep 9: Chris Screwed Up

Ep 9: Chris Screwed Up

On this episode of saaslife.fm, Sam Schrup celebrates an informal milestone and troubleshoots a unique issue with Canadian phone carriers. Chris McAleenan made a mistake and set the team temporarily off-track.

Highlights from this Episode:

  • Cyber Monday: TextRetailer’s first and best day for volume, number of orders.
  • Challenge: Issue sending messages to Canadian phone carriers too quickly.
  • Informal Milestone: Email inbox flooded with TextRetailer orders put in Slack.
  • Milestone Mistake: Deviation, acceleration, customization for PipeTech Mobile.
  • Disruption: Data not quite ready; delays customers waiting to pay for product.
  • Strategy Shift: Only paying customers, no data migration/free trials due to value.
  • Ultimate Goal: Faster customers are onboarded, faster the revenue comes in.
  • Price Expectations: Costs driven by data storage, transcoding fees, bandwidth.

Links and Resources:

saaslife.fm

Sam Schrup on Twitter

Chris McAleenan on Twitter

TextRetailer

Textiful

PipeTech Project

Oura Ring

Intro music by Monkey Warhol licensed under Creative Commons Attribution 4.0 International (CC BY 4.0).

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