Ep 15: Handling Difficult Conversations With Customers

Ep 15: Handling Difficult Conversations With Customers

Would you rather be sick with a stomach bug or handle difficult conversations and complex concepts with customers? On this episode of saaslife.fm, Sam Schrup and Chris McAleenan talk about how founders still need to get work done even when they want to take time off.

Highlights from this Episode:

  • New Vision/Goal: Step away for a set amount of time and business continues.
  • How? With help from coworkers who can handle some of a founder’s tasks.
  • Customer Support Staff: Continues to successfully answer calls, emails, tickets.
  • Real-time vs. Async Culture: There’s a place for both styles of work collaboration.
  • Customer Expectations: How do you break bad news without losing their trust?
  • Features/Functions: Transparency creates understanding, addresses concerns.
  • SEO Strategy: Rather than build your own solution, use TextRetailer’s platform.

Links and Resources:

saaslife.fm

Sam Schrup on Twitter

Chris McAleenan on Twitter

TextRetailer

Textiful

PipeTech Hub/Project

Figma

MicroConf

Fellow Drops

Wine Text

The Dropout

Super Pumped

WeWork

WeCrashed

Ted Lasso

Ozark


Intro music by Monkey Warhol licensed under Creative Commons Attribution 4.0 International (CC BY 4.0).

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Avsnitt(24)

Ep. 24: Goodbye for Now

Ep. 24: Goodbye for Now

Summary: Today’s episode promises to be the last or at least the last for a while. Both Sam and Chris are making changes that make continuing to devote energy and effort to a podcast impractical, at l...

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Ep. 23: Back From Vacation

Ep. 23: Back From Vacation

Chris is back from his vacation, and today’s podcast episode begins with Chris and Sam discussing some of his experiences and highlights.  During this episode, Chris and Sam discuss their past week an...

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Ep. 22: Balancing Vacation and Productivity

Ep. 22: Balancing Vacation and Productivity

On this episode of saaslife.fm, Sam Schrup and Chris McAleenan talk about vacations, productivity, and how those two things intersect with each other.  It’s difficult to truly take time off, especiall...

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Ep. 21: Shopify Saga Continues

Ep. 21: Shopify Saga Continues

On this episode of saaslife.fm, Sam Schrup and Chris McAleenan talk about customers breaking things and the continuing saga between TextRetailer and Shopify ecosystem. There’s nothing like customers i...

25 Aug 202251min

Ep. 20: The Shifting Talent Market

Ep. 20: The Shifting Talent Market

On this episode of saaslife.fm, Sam Schrup and Chris McAleenan talk about hiring additional resources via agencies and freelancers to contribute to plenty of work. It may cost more money and time, but...

27 Juli 202242min

Ep. 19: Sam Is Back!

Ep. 19: Sam Is Back!

Summary: On this episode of saaslife.fm, Sam Schrup and Chris McAleenan talk about what it looks like for a bootstrapper to take paternity leave for a new baby or puppy sitting. Never a dull moment a...

1 Juli 202236min

Ep. 18: Hiring & Expanding the Teams

Ep. 18: Hiring & Expanding the Teams

On this episode of saaslife.fm, Sam Schrup and Chris McAleenan talk about navigating software, sites, and service providers to hire and expand teams. There’s a lot to do and build, but try your best a...

13 Maj 202244min

Ep. 17: TextRetailer Joins TinySeed

Ep. 17: TextRetailer Joins TinySeed

On this episode of saaslife.fm, Sam Schrup is super excited to share some big news, TextRetailer joins TinySeed as part of the Spring 2022 accelerator batches. Co-host Chris McAleenan offers Sam congr...

9 Maj 202249min

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