Reloaded: Rupert Howell co-founder of HHCL on creating the agency of the decade

Reloaded: Rupert Howell co-founder of HHCL on creating the agency of the decade

Uncensored CMO Reloaded. This episode was first published in May 2021.

Rupert Howell is one of the founders of the iconic advertising agency HHCL & Partners. This is a bumper 2 hour episode, but I promise you it's worth it. We spend a lot of time actually talking about new business and the importance of winning pitches and growing customers. We also look at the campaigns that the HHCL created, where the ideas came from that inspired such iconic and effective work. And I think you'll find that quite revealing also how relationships are basically underpinned all of Rupert's success. Enjoy.


We covered so much ground in this bumper 2 hour episode, so here's the list of what we touched upon:

  • How Rupert made HHCL the best agency of the 90’s
  • Ruperts New Business Mantra – Honesty. Respect. Trust.
  • Why saying ‘I don’t know’ and ‘we got it wrong’ is so important
  • How the agency’s sole focus is Advertising but the Clients sole focus is the business
  • Why new business should always be separate to the day to day account management
  • How Rupert became ‘the finest new business director of all time’
  • How to win a pitch even after you have lost it
  • Why the pitch process begins with the phone call and only ends when its announced in Campaign
  • The sole purpose of the pitch is to win and not to solve the clients business problem
  • Why HHCL had a strike rate of 65% for new business
  • What the company annual report can tell you for the pitch process
  • Why you should try and get your customer promoted
  • How Carling Black Label inspired the most successful Tango Advertising of all time
  • How Tango destroyed Fanta and forced Coke to withdraw it from the market
  • How a call from a Surgeon led to the Tango Slap commercial being withdraw from market
  • Why the ‘4th Emergency Service’ transformed The AA and how the bold idea was sold in
  • How spending time with an AA team out on a call led to the idea
  • The importance of winning your internal teams and why they matter as much as your customers
  • Interrogating the product until ‘it confesses its strength’
  • Why the harder you practice the luckier you get is just as true for an agency
  • The real hard yards of the start-up phase that meant not taking a day off in 3 years
  • How tabloids create controversy and how to respond to it
  • Why relationships are the secret to really succeeding in business
  • Turning down offers to sell the agency including a £1million bribe
  • Why HHCL accepted an offer from Chime with the support from Sir Martin Sorrell
  • Why so few agencies ever succeed after being acquired by a network
  • Why HHCL was never the same after Rupert left and why he would never go back
  • The importance of timing for Founders handing over to the next generation
  • Dealing with bullies, bribary and negotiating an exit from McCann with a boat & DB9 as consolation
  • Which celebrities are still speaking to Rupert after he left ITV
  • Why social media is driven by click bait and negative headlines
  • Why you should give up the news, except perhaps local news
  • The Pros and Cons of a British free press
  • How to get a non-exec role

Avsnitt(212)

Marketing secret sauce with Kraft Heinz CMO Todd Kaplan

Marketing secret sauce with Kraft Heinz CMO Todd Kaplan

In this episode, produced in partnership with NBCUniversal, we sit down with Todd Kaplan, CMO of Kraft Heinz, to uncover the marketing “secret sauce” behind some of the world’s most iconic brands. Todd shares lessons from driving 21 quarters of growth at Pepsi, why simplicity beats complexity in marketing, and how he’s bringing an entrepreneurial spirit to Kraft Heinz. We also dive into working with agencies, building in-house creative, and what makes a truly great CMO.Timestamps00:00 - Intro00:30 - Todd’s background01:41 - How Pepsi achieved 21 consecutive quarters of growth02:36 - Pepsi’s approach to innovation04:22 - Battling short term vs long term in innovation05:20 - From 18 years at Pepsi to joining Kraft Heinz06:41 - Encouraging an entrepreneurial culture within Kraft Heinz09:10 - Having an in house agency at Kraft Heinz12:10 - Todd Kaplan’s tips for working with external agencies16:28 - Why consistency of the brand is important for Kraft Heinz18:55 - Creating marketing that actually works24:39 - The best marketing is simple27:44 - What makes a great CMO?

23 Juli 30min

How Guinness became No.1, the power of sporting partnerships & the “Diageo way” to build brands - Grainne Wafer

How Guinness became No.1, the power of sporting partnerships & the “Diageo way” to build brands - Grainne Wafer

In partnership with NBCUniversal, we sit down with Grainne Wafer, Global Category Director (Beer, Vodka, Liqueurs) at Diageo, to explore how one of the world’s biggest drinks companies drives growth and builds iconic brands. Grainne shares the trends shaping the beverage industry, the transformation of Baileys, and how Diageo manages a portfolio of global powerhouses like Guinness. We also discuss the value of sports sponsorships, the rise of Guinness 0%, and why marketing effectiveness is always on tap.00:00 - Intro01:19 - What are the trends in the beverage industry?03:25 - What are the up and coming portfolio brands for Diageo?05:01 - How does Diageo manage brands internally?06:30 - Is Diageo going to sell Guinness?08:42 - What’s behind Diageo’s 17% YoY growth?12:03 - Guinness sport activation with Rugby and Football12:36 - How Guinness 0% is so close to the original14:23 - Guinness’ sponsorship of Football and Rugby16:26 - How to do measure the value of a sponsorship of the Premier League17:39 - When the UK ran out of Guinness18:08 - Sponsoring the Women’s Six Nations21:44 - How Diageo broadly measures the impact of marketing23:57 - Baileys celebrates 50 years25:22 - How Baileys was transformed27:23 - The Diageo way of brand building31:38 - Grainne’s advice to CMOs

16 Juli 35min

Why advertising is broken & how to fix it - Tom Goodwin

Why advertising is broken & how to fix it - Tom Goodwin

To celebrate 200 episodes, Tom Goodwin is back on Uncensored CMO. He's got a pretty strong opinion on the state of advertising. It's broken, and we need to fix it. Tom lays out where he thinks it's all gone wrong for the industry and what we can do about it. As uncensored as ever, Tom brings an entertaining and fresh perspective on marketing. Strap in.Timestamps00:00 - Intro00:50 - The state of advertising in 202502:40 - Why is the advertising industry not moving forward?06:13 - Brand vs performance marketing09:20 - What’s broken with marketing in 202511:54 - How to actually be customer centric17:23 - Winning internal battles to allow long term work to thrive21:18 - Is performance marketing fraud?26:23 - How to make advertising better33:02 - Are we valuing creativity enough

14 Juli 38min

e.l.f’s $1Bn Rhode deal, 25 quarters of growth & the ‘So Many Dicks’ campaign - Kory Marchisotto

e.l.f’s $1Bn Rhode deal, 25 quarters of growth & the ‘So Many Dicks’ campaign - Kory Marchisotto

In partnership with NBCUniversal, we sit down with Kory Marchisotto, CMO of e.l.f. Beauty, to unpack a 25 quarters of consecutive growth. From their bold “So Many Dicks” campaign to the $1B Rhode deal with Hailey Bieber, Kory shares how e.l.f. built a culture that fuels growth. We also dive into the power of creators and celebrities in beauty, partnerships with sporting icons like Billie Jean King and racing driver Katherine Legge, and the realities of leading as a high-growth, publicly listed CMO.Timestamps00:00 - Intro00:40 - The last decade of Elf01:35 - The Titanium and Glass Cannes Lions entry03:01 - Elf’s “So Many Dicks” campaign10:01 - The secret to 25 quarters of consecutive growth13:36 - Building a culture that allows growth17:03 - $1b Rhode deal24:26 - How important are creators and celebrities in building beauty brands26:37 - Collaborating with Billie Jean King30:49 - Partnering with Katherine Legge, racing driver34:16 - The realities of being a high growth, publicly listed CMO

9 Juli 39min

Why AI will be a creative game changer - Simon Morris, Adobe

Why AI will be a creative game changer - Simon Morris, Adobe

Simon Morris is Adobe’s VP of International Marketing, joins us to share how Adobe is empowering creativity at scale. We discuss the impact of AI on marketing, why creativity will always need human skills, and how Adobe partners with brands like Real Madrid to build iconic campaigns. Simon also shares what makes a great marketing leader today, how to launch products successfully, and what’s next for AI and creators.Timestamps:00:00 - Intro00:43 - The size of the Cannes activation for Adobe01:38 - Simon’s marketing career04:21 - Adobe’s CEO named creative champion of the year05:46 - Where has AI had the biggest impact in marketing?08:14 - Will AI replace creativity?09:35 - Where will human skills be most required in the age of AI?14:21 - How Adobe are their own customer15:10 - What campaigns have been made with Adobe’s own software?16:19 - How brands can work with creators?17:59 - Freedom for creators vs sticking to guidelines19:16 - How to successfully launch a new product20:59 - Partnering with sports teams to build their brand (Real Madrid)23:25 - Maintaining trust in Adobe AI products, with potential IP worries26:16 - Whats the next thing in AI we need to pay attention to?28:37 - Building a brand for long term when the world is increasingly short term29:56 - What makes a great marketing leader today?

7 Juli 31min

How to build a brand on TikTok - Sofia Hernandez

How to build a brand on TikTok - Sofia Hernandez

In collaboration with TikTok, System1 have launched a new research paper called "The Long and the Short Form of It", explaining how brands can navigate and excel in this of this new world of short form content. In this episode I catch up with TikTok's Head of Business Marketing and Partnerships to discuss the research and help brands succeed on the platform.Timestamps00:00 - Intro02:05 - Sofia’s marketing career04:04 - Why B2B marketing needs to be more human05:36 - TikTok’s marketing journey over the past 5 years06:48 - How brands can use TikTok10:47 - How brands can work with creators on TikTok14:20 - How to make a TikTok that captures attention18:18 - The TikTok economy21:18 - Why authenticity pays off on TikTok22:57 - How people can get started creating on TikTok25:30 - Is TikTok just for teenagers?26:51 - TikTok as an entertainment platform, not as a social media platform27:54 - Romancing the creative vs proving the value32:00 - Sofia’s leadership lessons

2 Juli 33min

From CMO to CEO - advice from The Marketing Academy founder Sherilyn Shackell

From CMO to CEO - advice from The Marketing Academy founder Sherilyn Shackell

After 20 unhappy years as a headhunter, it took a near death experience for Sherilyn Shackell to launch The Marketing Academy, a non-profit organisation developing leadership talent in marketing. Launched in 2010, The Marketing Academy now helps marketers become CMOs and CMOs become CEOs. This episode, we focus on exactly how CMOs can get a seat at the table in the boardroom and all the traits they need to do this successfully.Timestamps00:00 - Intro00:53 - How a near death experience led to the creation of The Marketing Academy08:29 - Does trauma help founders?11:27 - What is The Marketing Academy?15:05 - How The Marketing Academy Fellowship helps CMOs become CEOs20:08 - Why there needs to be CMOs on boards27:03 - What CMOs can do to get on boards35:36 - Why CMOs need to build their own profiles39:23 - Why CMOs need to invest in relationships44:16 - Why having a personal brand is a talent magnet45:48 - The biggest fears and anxieties of CMOs54:34 - What marketers can learn from the best CMOs in the world?

25 Juni 59min

Live episode: Prof G vs Kory Marchisotto vs Rory Sutherland, a debate on brand, risk & the future of the CMO

Live episode: Prof G vs Kory Marchisotto vs Rory Sutherland, a debate on brand, risk & the future of the CMO

In a bonus live episode from Cannes, Professor Scott Galloway joins renowned CMO Kory Marchisotto (e.l.f. Beauty) and advertising legend Rory Sutherland to discuss three big topics: Is brand dead? Are we too risk-averse? And what is the future of the CMO?Timestamps00:00 - Start00:26 - Is the era of brand dead?13:54 - Do we need to make better advertising?20:11 - How CMOs can approach risk31:09 - The demise of the CMO

23 Juni 39min

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