S3 Ep1 Quality Perks Crew Discusses Heart-Centered Leadership with Valerie McSorley
Send a text Tune into "Quality Perks": Heart-Centered Leadership, Empathy and Authenticity with Valerie McSorley Dive deep into the essence of heart-centered leadership with "Quality Perks," where ou...
15 Feb 202427min
S2 Ep8, Quality Perks with Leslie O’Flahavan – E-WRITE Owner
Send a text Did you miss our exclusive live event on “Empathy in Contact Center Written Interactions” featuring the renowned Leslie O’Flahavan? Don’t worry; we’ve got you covered. Welcome to the repla...
18 Dec 202323min
S2 E7, Quality Perks with Daniel Reed, Customer Care Manager at HB Home Services - Nov 15, 2023
Send a text 🔁 “Quality Perks” Session Now Available for Replay If you couldn’t join us live, don’t worry! The insightful session of “Quality Perks” featuring BPA Quality’s Karyn Dupree, Neal Eggers, ...
15 Nov 202323min
S2 Ep6, Quality Perks with Utibe Bassey, VP of Customer Experience with Dominion Power - Oct 4, 2023
Send a text In an industry where the focus is often on metrics and analytics, we’re here to bring you a fresh perspective that can potentially redefine the parameters of success in contact centers. 🎙...
4 Okt 202321min
S2 Ep4, Quality Perks with Vern Fernandez of Jabra - July 13, 2023
Send a text In season 2 episode 4, we’ll be chatting with Vern Fernandez, a strategic alliances manager, focused on contact center agent and customer experiences and go-to-market strategies on helping...
13 Juli 202321min
S2 Ep3, Quality Perks with Milan Batinich, Motivational Speaker with Milan Motivates - June 29, 2023
Send a text In this episode of “Quality Perks,” the hosts discuss various topics related to employee engagement and communication in contact centers. Milan Batinich, a guest speaker, shares his insigh...
29 Juni 202323min
S2 Ep2, Quality Perks & the Verint Engage 2023 Chat
Send a text In this episode of Quality Perks, the hosts Karyn Dupree and Neal Eggers are joined by guest Matt Gryntysz. They discuss their upcoming participation at the VERINT Engage 2023 event in Las...
7 Juni 202317min
