Is AI and New Technology Good for Auto Repair? Sunil Patel and Kieran O'Brien

Is AI and New Technology Good for Auto Repair? Sunil Patel and Kieran O'Brien

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Try Tekmetric HERE


Sunil Patel is the founder of Tekmetric and Kieran O'Brien is the co-founder of Shop Genie

In today's episode, Kieran emphasizes training service advisors to improve sales performance through enhanced communication and technology adoption. Sunil shares his journey from medicine to founding Tekmetric, explaining how modern digital tools like digital vehicle inspections (DVIs) can streamline operations. Jeff highlights the challenge of convincing older shop owners to adopt new technologies despite the clear benefits for efficiency and customer experience.

00:00 Physician switched careers to open repair shop.

05:14 Matt inspired my journey in business ownership.

08:10 Focus on customer service ensures business success.

10:37 DVI revolutionized customer-technician interactions; and enhanced efficiency.

14:34 TechMetric consolidates vendors, saving businesses money.

16:23 Shop Genie: Solving automotive scheduling with technology.

21:18 Sales skills are crucial for auto repair success.

23:21 Prioritize sales training for advisors over EVs.

28:55 Recall past recommendations; address at next appointment.

29:46 Long-term customers may opt for new cars.

32:41 Customer experience drives business success in 2024.

36:39 Technology trends impact all age groups.

40:04 Waiting affects efficiency; cultural fit varies significantly.

44:59 Maintain transparency without scaring customers away.

45:49 Old methods required; dealership knowledge outdated.


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Avsnitt(125)

The Jaded Mechanic Talks With Matt Fanslow Of "Diagnosing The Aftermarket" Podcast

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Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode of the Jaded Mechanic podcast, host Jeff reflects on his 20-year career in automotive repair and shares his perspectives on the industry. He is joined by his friend Matt Fonslow, and they discuss the challenges of working in the industry, including physical strain and long hours. They also discuss the idea of people who work solely for the money and don't have a true passion for fixing cars. The conversation concludes with a brief mention of an apprentice and the importance of speed in the industry regardless of age.00:00:36 Career in automotive repair.00:10:38 Learn from experience and practice.00:12:09 Fixing broken things pays off.00:17:02 Focus on electrical repairs.00:25:00 Trust your gut instinct.00:26:30 Invest in customer experience.00:34:58 Dealership techs are undervalued.00:41:19 Dedication leads to success.00:43:08 Learn from mistakes and improve.00:50:41 Gain knowledge to succeed.00:57:40 Harvey Chan: Automotive Expertise01:03:44 Teach a man to fish.01:04:42 Refine the process to succeed.01:10:48 Do the right thing.01:19:00 Stop pushing experienced technicians out.01:23:06 Train to succeed, not replace.01:30:44 Validate others' contributions.01:34:36 Reward employees for hard work.01:37:37 Compete to offer better benefits. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

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Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HEREOn this episode of the Jaded Mechanic podcast, Jeff talks with Justin Porter about his life and experiences in Indiana. They discuss junior high baseball, fishing, and growing up in the area. Jeff shares his insights and perspectives on the automotive repair industry. They also touch upon the importance of offering opportunities to up-and-coming professionals. Tune in for some great conversation and reflection.00:05:52 Stay passionate and persistent.00:07:38 Business first, technician second.00:14:08 Learn to spot patterns.00:16:21 Investigate before rubber stamping.00:25:44 Trust your instincts.00:26:02 Networking is essential.00:34:04 Gain experience through challenge.00:40:46 Work smarter, not harder.00:41:51 Four days a week is ideal.00:50:03 Dysfunctional family atmosphere.00:55:43 Family businesses declining.01:02:26 Live and learn from experience.01:03:16 Learn from experienced mentors.01:10:34 Improve shop industry access.01:15:56 Learn from YouTube heroes.01:21:16 People make the industry. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

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Commission-based Advisors and Proper Repairs

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Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode of The Jaded Mechanic podcast, host Jeff talks about the importance of finding trustworthy advisors in the automotive repair industry. He and his guest, Brian, discuss the potential conflict of interest when advisors prioritize their commissions over the proper repair of a vehicle. Brian also shares a story about how one of his fellow employees dropped the ball due to being overtasked. Overall, Jeff and Brian offer valuable insights into the world of automotive repair and the importance of ethical business practices. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

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Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode of The Jaded Mechanic Podcast, Jeff and his guests discuss the importance of training in the automotive repair industry. They share their personal experiences attending training events and debate the value of the cost and time investment. The guests also discussed their pre-TST training, which focused on electrical fundamentals, and the benefits of bringing younger technicians to these events. Tune in for a thought-provoking conversation about the role of training in the automotive industry. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

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