137 Coronavirus: It's All About CEX: Customer Experience

Jason Bradshaw is the entrepreneur/author of the book IT'S ALL ABOUT CEX, the essential guide to customer and employee experience. At 14 years old, Jason Bradshaw started his own telecommunications and hardware distribution business. It was there he began a lifelong passion for customer experience Our guest today says every crisis is an opportunity to grow. Joining us today is Jason S Bradshaw, from teenage entrepreneur to aglob al thought leader on Customer & Employee Experience delivering business growth. With experience in everything from telecommunications to government, media and automotive Jason has the depth and breadth of experience to inspire, engage and deliver results. In this episode, Audrey, Lee and Jason discuss: · Businesses who ignore COVID-19 are the ones most damaged · Tips/New Ways to boost customer engagement BECAUSE of the pandemic · Creative ideas to boost revenues " Many managers create a strategy and don't stick with the strategy long enough to let it work.” – Jason Bradshaw DUE TO COVID-19 AND BANDWIDTH ISSUES IN ZOOM, THIS AUDIO RECORDING MAY HAVE SOME DROPOUTS. Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Jason Bradshaw www.jasonsbradshaw.com http://linkedin.com/in/jasonsbradshaw/ https://twitter.com/jasonsbradshaw Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices