Episode 14: Professional service and efficient technology for delivery.

Episode 14: Professional service and efficient technology for delivery.

In this episode, Neil Carberry, REC Chief Executive, talks to Paul Sharpe and Miles Lloyd the founders of NorthStar People. They discuss recruitment process outsourcing (RPOs), managed service programmes (MSPs) and how to allow business leaders the headspace to fully embracethe professional development of the sector. In this episode, you’ll hear about: Why everyone is talking about developing ‘consultative solutions. Are RPO / MSP solutions just for the big agencies? Where to start if you want to sell RPO/MSP solutions The biggest obstacles owners face during this time. The practice approach to developing an RPO solution. Key Quotes “The second interesting point when you're talking about customer relationships, 28% of recruitment owners have got a clear plan on how to build and maintain and develop the customer relationships, which means there are 72% that haven't. So, we'll know the importance of consultative selling and we'll think that's the North Star that we want to aim for.” Paul “Getting the right people to show you the way and having people there that have been there, seen it, done it and have got the battle scars. Can help you navigate those pitfalls.” Miles “Designing, building and deploying the technology is the time impact on that organisation and recruiters tend to be time short and struggle to actually get on and do it because of that perm placement on Monday, or the contract is out a week on Friday”. Paul

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Is the recruitment model changing for good?

Is the recruitment model changing for good?

As the pace of legislative change accelerates, this episode of Talking Recruitment asks a bigger question: is the recruitment model itself starting to shift? Neil Carberry is joined by Ross Thompson ...

22 Apr 30min

Employment Rights Act: What next for recruiters?

Employment Rights Act: What next for recruiters?

In this episode of Talking Recruitment, Neil Carberry is joined by David Levenston (Orbital) and Lee McChrystal (Brookson) to explore how agencies are responding to a market that is improving, but sti...

9 Apr 33min

Hiring for growth: how to avoid costly mis-hires in recruitment with Dominic Waters

Hiring for growth: how to avoid costly mis-hires in recruitment with Dominic Waters

In this episode of Talking Recruitment, Maxine Bligh, Chief Membership and Innovation Officer at the REC, is joined by Dominic Waters (Paul Waters Associates) to explore what drives performance in rec...

31 Mars 34min

Get April Ready: What you need to know about the Employment Rights Act

Get April Ready: What you need to know about the Employment Rights Act

In this episode of Talking Recruitment, Neil Carberry is joined by Paul Chamberlain (JMW Solicitors), David Johnson (PayStream) and Lewis Gosling (Liquid Friday) to discuss what the Employment Rights ...

18 Mars 42min

Get April Ready: Risk in a changing legal landscape

Get April Ready: Risk in a changing legal landscape

In this episode of Talking Recruitment, Neil Carberry is joined by Daniel Haslam (Giant Group), Rob Leake (NumberMill) and Sebastien Sauca (SafeRec) to unpack what compliance risk looks like in 2026 a...

4 Mars 42min

Lifetime Achievement: What it really takes to build a lasting recruitment business

Lifetime Achievement: What it really takes to build a lasting recruitment business

In Episode 75 of the Talking Recruitment Podcast, REC Chief Executive, Neil Carberry OBE, is joined by the REC’s 2025 Lifetime Achievement Award winner Kate Allen, Founder of Allen Associates. Kate ...

18 Feb 37min

Why the CV is dead and what comes next

Why the CV is dead and what comes next

In this episode of Talking Recruitment, REC Chief Executive Neil Carberry OBE is joined by recruitment reformer and tech innovator Keith Langbo to explore how hiring is being reshaped by AI, shifting ...

5 Feb 45min

Episode 73: Better Together: The REC & TRN on the future of recruitment

Episode 73: Better Together: The REC & TRN on the future of recruitment

In this episode of Talking Recruitment, REC Chief Executive Neil Carberry OBE is joined by James Osborne, Founder of The Recruitment Network (TRN), to explore how the role of recruiters is evolving in...

22 Jan 36min

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