The Customer Journey 2.0
Do Happy Work19 Jan 2022

The Customer Journey 2.0

How can you guide a customer through their journey if you don't know who the f#@k you are? You have to know your Big Why (your story) before you can define your Small Why (your customer's story). It is a journey of epic proportions. Have questions or want to say hi? Please do! Reach out at: hello@why-story.comFollow us on IG: @thewhystoryFollow us on FB: Why StoryVisit us at: why-story.comText us! We'd love to hear your thoughts.Follow on Linkedin: Olivier Egli

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Productivity does not equal creativity

Productivity does not equal creativity

We've convinced ourselves that being busy is the same as being creative. It's not. In this episode, Olivier breaks down one of the most misunderstood dynamics in modern work: the difference between t...

22 Apr 10min

Our life experience fuels our work: An interview with Verenice Leon Hurtado

Our life experience fuels our work: An interview with Verenice Leon Hurtado

What does a mortgage loan officer have to do with happy work? Everything, when the person doing it is a born educator and provider who refused to let her work stay surface-level. In this episode, Oliv...

8 Apr 25min

The Money Problem

The Money Problem

Why does it feel wrong to get paid for the work that feels most like you? This episode explores the hidden imposter syndrome behind happy work, and why charging well for the work you do isn’t selfish,...

26 Mars 16min

Not all of us choose to be business owners and that's okay

Not all of us choose to be business owners and that's okay

Not all of us choose to be business owners and that's great! Leaders need to better understand their employees, but first... employees need to be self-leaders. Text us! We'd love to hear your thought...

13 Mars 20min

Laid off from a job you loved: was it ever really happy work?

Laid off from a job you loved: was it ever really happy work?

When a listener gets laid off from a job they thought they loved, it raises a deeper question: was it ever truly happy work to begin with? Olivier unpacks the critical difference between happiness and...

26 Feb 20min

AI Won’t Make You Stand Out — YOU will

AI Won’t Make You Stand Out — YOU will

Many business owners are asking: “How can AI help me stand out?” In this episode, we challenge the premise. AI is a powerful tool—but tools alone never create differentiation. True distinction comes f...

12 Feb 19min

How to have difficult conversations with your team

How to have difficult conversations with your team

In this episode of Do Happy Work, I respond to a powerful client question: How should leaders handle personal hardship and emotional conversations at work? In this episode, we explore: Why businesses ...

28 Jan 15min

Why work still SUCKS in 2026

Why work still SUCKS in 2026

In this thought-provoking episode, we explore a question that challenges conventional wisdom about work: What is the core problem facing today's working population? Instead of pointing to economics or...

14 Jan 8min

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