The Power Of Empathic Statements

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00:01:33 What to Say, What Not to Say

00:03:34 Avoid Diminishing

00:05:00 Avoid Dismissing

00:06:14 Avoid Leading Questions

00:07:11 Avoid Advice or Personal Anecdotes

00:09:31 Acknowledge Their Courage

00:09:56 Ask Empathic Questions

00:10:48 Compliment Their Character

00:11:55 Show You Care

00:12:34 An Empathic Statement Formula

00:18:18 Nonviolent Communication/NVC

00:20:48 To use NVC, we must always remember to:

00:23:40 Feelings

00:26:19 Needs

00:29:49 Requests

00:34:15 When the Shoe Is on the Other Foot

00:38:43 Let's take a moment to summarize

• In empathic communication, we should always seek to understand first and to create connection. Empathic statements can help, but avoid deflecting, diminishing, dismissing, dominating the conversation with leading questions, or giving advice or personal anecdotes. Instead, ask empathic questions, compliment something in their character, or do something practical to show you care.

• The nonviolent communication model consists of four components: observations, feelings, needs, and requests. First, become aware of the objective facts of the situation and separate them out from interpretations, assumptions, and judgments about those facts. Next, share what you are feeling, remembering that feelings are connected to our needs, met or unmet.

• Then, express these needs without blaming and without confusing needs with strategies used to meet those needs. Finally, finish with a request for that need to be met. Avoid requests that are vague, impossible to fulfil, framed as what you don’t want, or framed as a demand that can’t be refused. A request does not entitle us to receive what we ask for, so we should graciously accept if it isn’t granted.

#DrMarshallRosenberg #Empathic #EmpathicConversation #EmpathicStatements #NonjudgmentalPerspective #NonviolentCommunication #NVC #Rosenberg #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #TrainYourEmpathy

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