[103] Business for Good and How to Juggle Everything

[103] Business for Good and How to Juggle Everything

In this episode, Richard talks to Amanda Stewart. Amanda is the managing director of Edinburgh-based MSP Illuminate, which supports local businesses and charities. And the business has a very strong focus on putting customer service as their number one priority.

She started the business when her daughter was six months old to give herself the flexibility her employer wouldn’t. Amanda says it’s been a lifestyle business so she can be available for her kids whenever they need her.

Amanda tells Richard about the kind of businesses she works with, and how she spots people who won’t be a great fit. Customer service and relationships with clients are vital for Illuminate, and she explains how she prioritises that.

Amanda and Richard also discuss Illuminate’s MSP stack, how to talk about cybersecurity with clients and the challenges of being a business owner. Plus, Amanda explains why she decided to become a GDPR consultant and how that’s helped her clients.

She also reveals why she still works in the technical side of the business, her thoughts on the labels ‘techy’ and ‘geek’. And she and Richard discuss being a woman in a male-dominated industry and how schools and those in the MSP industry can encourage young people into the sector.

Mentioned in This Episode


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[170] How to Master Email and File Migrations for MSPs

[170] How to Master Email and File Migrations for MSPs

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[169] Professional Musician to MSP Guru: the Amazing Luis Giraldo

[169] Professional Musician to MSP Guru: the Amazing Luis Giraldo

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[168] Best-Kept Secret to Global Leader: The Remarkable Evolution of Comptia

[168] Best-Kept Secret to Global Leader: The Remarkable Evolution of Comptia

In this interview, Richard Tubb speaks to Todd Thibodeaux, President and Chief Executive Officer of CompTIA, a nonprofit organisation that supports MSPs and IT businesses. Todd explains how CompTIA su...

10 Nov 20241h 26min

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This episode was recorded live in Berlin, Germany at the Pax8 Beyond EMEA conference. Rob Rae is the Corporate Vice President of Community and Ecosystems for Pax8.Rob talks about how it feels to bring...

17 Okt 202426min

[Travelogue]: Pax8 Beyond EMEA 2024: Growing Community Beyond the Cloud

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[Bonusode] Live From Pax8 Beyond EMEA With Phylip Morgan: What's New?

This episode was recorded live in Berlin, Germany at the Pax8 Beyond EMEA conference, and Richard Tubb speaks to Phylip Morgan. He’s the Pax8 Chief Revenue Officer EMEA, and they talked about what’s n...

15 Okt 202418min

[167] Building a Culture of Success: Secrets from the UK's Top ISP

[167] Building a Culture of Success: Secrets from the UK's Top ISP

In this interview, Richard Tubb speaks to Richard Tang, the founder and CEO of Zen Internet, consistently rated as the top internet service provider in the UK. Founded in 1995, the initial plan was to...

13 Okt 202457min

[166] Need More Free Time? Call Answering Services are a Game-Changer for MSPs

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In this interview, Richard speaks to Leigh Smith, Director of Growth and Happiness at AnswerConnect, a 24/7, live call-answering solution founded in 2002. The service enables MSPs to streamline issue ...

6 Okt 202450min

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