What You Should do When People Complain About Your Product or Service | Ep. #965

In episode #965, we discuss what you should do when you get complaints about your product or service. Tune in to hear how you should handle negative feedback. We have committed to throwing a FREE Marketing School Live Event in Los Angeles, once Marketing School reaches 1M downloads in a 30 day period. Take action: Rate, review, subscribe, and SHARE. Check the progress here! TIME-STAMPED SHOW NOTES: [00:27] Today’s Topic: What You Should do When People Complain About Your Product or Service [00:38] It’s a good thing when people complain, because you get more value from this kind of feedback. [00:59] Look for recurring feedback, because then you know it’s an actual issue and not just a one-off. [02:05] Sometimes, people will complain, but it won’t make sense to address it. [02:30] Solve the problems that a majority of the complaints are about. [02:54] Eric likes to send NPS surveys. [03:00] His team uses AskNicely. [03:28] Neil likes Qualaroo. [03:45] SurveyMonkey has built-in feedback tools. [04:00] Complaints will humble you and make you better. [04:15] Speed is the key to responding to issues. [04:30] Show people that you are proactive and respond swiftly, so they hold a higher opinion of you. [04:37] That’s it for today! [04:49] We hit our goal of 1 Million downloads! So, we will be throwing a free event in Los Angeles this June. Check out this website if you would like to attend. Remember: we are capping the event at 500 people, so sign up now, if you’re interested! Leave some feedback: What should we talk about next? Please let us know in the comments below. Did you enjoy this episode? If so, please leave a short review. Connect with us: NeilPatel.com Quick Sprout Growth Everywhere Single Grain Twitter @neilpatel Twitter @ericosiu Learn more about your ad choices. Visit megaphone.fm/adchoices See omnystudio.com/listener for privacy information.