Episode 38: SOLABS 2020 in Numbers & Our New Software Support Specialist! With Philippe, Kevin and Mathieu

Episode 38: SOLABS 2020 in Numbers & Our New Software Support Specialist! With Philippe, Kevin and Mathieu

The QM Insights podcast show is back on its mission to help SOLABS' clients learn from experience, continuously improve and do more with less. In this week's episode, our host Ericka Moore is joined by SOLABS' CEO Philippe Gaudreau, our Head of Engineering Kevin Byrne Langlois and our new Software Support Specialist Mathieu Carriere!

The team discusses how much QM10 was used throughout 2020, the reasoning behind hiring a Software Support Specialist, its expected impact for our clients, how Mathieu's profile fits such a role and more!

Key Takeaways:

0:30 – Ericka announces today's topic: the latest news from SOLABS as a company

0:50 – Philippe discusses SOLABS' performance over the last year

1:55 – How many documents have been made effective through QM10 in 2020?

4:05 – Philippe discusses which process apps are the most used across our clients

6:24 – Ericka recaps how SOLABS' usage has increased in 2020

8:05 – Kevin announces the arrival of a new member in the support team

8:40 – What is the reasoning behind hiring someone with a highly technical background in a support role?

10:32 – Kevin details the role of a Software Support Specialist and the expected impact for our clients

12:24 – Is it true that Kevin had to prove to the rest of the team that that this job actually existed?

13:07 – Mathieu shares his professional background prior to joining SOLABS

15:22 – How does Mathieu's background prepare him for his new role at SOLABS?

16:10 – Mathieu explains why he chose SOLABS as his next challenge

17:43 – What are Mathieu's interests outside of work?

19:16 – Ericka reflects on today's episode

19:56 – Ericka names a couple new resources in SOLABS' Knowledge Base

Contact solabs-podcast@solabs.com to chat with our team!

Avsnitt(67)

Episode 67 - What can you Expect at the User Group Meeting 2026

Episode 67 - What can you Expect at the User Group Meeting 2026

In this episode of the QM Insights podcast we discuss the upcoming 2026 User Group Meeting happening in Montreal on May 7th, 2026. https://solabs.com/ugm2026 Reach us at solabs-podcast@solabs.com

14 Apr 11min

QM Insights Podcast Episode 66 - Understanding Document Coordinator Competency

QM Insights Podcast Episode 66 - Understanding Document Coordinator Competency

In this episode of the QM Insights podcast, Etienne and Philippe take a closer look at how to define and structure Document Coordinator competency levels. From levels 1 through 3, they explore what ea...

16 Sep 202521min

QM Insights Podcast Episode 65 - Introducing our 2025 User Group Meeting Featuring Ericka Moore

QM Insights Podcast Episode 65 - Introducing our 2025 User Group Meeting Featuring Ericka Moore

In this episode of the QM Insights podcast, Etienne, Philippe, and Ericka talk about the upcoming User Group Meeting on May 15th, 2025. They share which conferences they're most excited about, highlig...

18 Apr 202514min

Episode 64: SOLABS' Roadmap with Philippe Gaudreau

Episode 64: SOLABS' Roadmap with Philippe Gaudreau

In this episode of the QM Insights podcast, Etienne and Philippe discuss the latest updates to QM10 and what's in the pipeline for the upcoming months!   View SOLABS' full roadmap here: Roadmap for S...

26 Nov 202417min

Episode 63: Plan your EQMS' Development with the EQMS Maturity Model

Episode 63: Plan your EQMS' Development with the EQMS Maturity Model

In this episode of the QM Insights podcast, Etienne is joined by Philippe Gaudreau, CEO of SOLABS to discuss the EQMS Maturity Model proposed by SOLABS. Managing an Enterprise Quality Management Sof...

2 Apr 202413min

Episode 62: Looking Back at 2023 with SOLABS' Executives

Episode 62: Looking Back at 2023 with SOLABS' Executives

SOLABS' executives join together to discuss their outlook for 2023. They walk listeners through their objectives at the start of the year and more. Key Takeaways 00:51 Kevin explains what his focus ...

19 Jan 202414min

Episode 61: Evaluating Suppliers for an EQMS Software Purchase

Episode 61: Evaluating Suppliers for an EQMS Software Purchase

In episode 61 of the QM Insights podcast, Etienne is joined by Ericka Moore, Head of Client Success at SOLABS, and Philippe Gaudreau, CEO of SOLABS. This episode is the second in a series on purchasin...

5 Dec 202314min

Episode 60: Purchasing an EQMS: Building a Business Case

Episode 60: Purchasing an EQMS: Building a Business Case

In episode 60 of the QM Insights podcast, Etienne is joined by Ericka Moore, Head of Client Success at SOLABS, and Philippe Gaudreau, CEO of SOLABS. This episode is the first in a series on purchasing...

2 Okt 202316min

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