Lisa Erickson, Senior Director of CRM and Loyalty, Sleep Number
Send us Fan Mail While Sleep Number’s mission to help everyone in the world sleep better may seem like a dream, it is anything but. In fact, the company doesn’t think of itself as just a mattress reta...
26 Aug 202020min
Mats Winter, Director of Product, Air Canada
Send us Fan Mail After decades of taking the brunt of consumer complaints, air travel in North America reached a record high in satisfaction surveys in 2019. J.D. Power says traveler’s satisfaction wi...
25 Aug 202025min
Loyalty Live Session | David VanWiggeren, CEO, DropTank
Send us Fan Mail David VanWiggeren, CEO, DropTank, and Loyalty360's Mark Johnson discuss customer loyalty/CX trends and the changing industry landscape. Here are questions that Mark posed to David: ...
24 Aug 202032min
Paige Schaffer, CEO, Global Identity and Cyber Protection, Generali Global Assistance
Send us Fan Mail Consumers are spending more time online, and with an increase in sharing and shopping comes an increased risk for potential issues related to a customer’s personal information. This i...
20 Aug 202020min
David Sykes, Head of U.S., Klarna
Send us Fan Mail David Sykes, who heads global payments provider Klarna’s U.S and North America operations, talks with Loyalty360’s Mark Johnson about Klarna’s launch of its first loyalty program, Vib...
19 Aug 202034min
Loyalty Live Session | Matt Kates, CMO, Prizelogic
Send us Fan Mail Loyalty360 Loyalty Live Interview: Matt Kates, CMO, Prizelogic, and Loyalty360's Mark Johnson discuss customer loyalty/CX trends and the changing industry landscape. Mark asked Matt ...
18 Aug 202028min
Loyalty Live Session | Emil Sarkissian, CEO, Loyalty Methods
Send us Fan Mail Loyalty360 Loyalty Live Interview: Emil Sarkissian, CEO, Loyalty Methods and Loyalty360's Mark Johnson discuss customer loyalty/CX trends and the changing industry landscape. Here ar...
18 Aug 202029min
Mark Swartz, Senior Director of Consumer Cards, and Natalie Nah, Senior Director of Client Engagement, CIBC
Send us Fan Mail The restaurant industry has been one of the hardest hit verticals during COVID-19 as these brands have had to pivot and search for creative ways to still serve customers due to decrea...
17 Aug 202019min
