'Future Health': Driving Service Excellence and Intuitive Interactions to Build Trust and Deliver the Next Generation of Health Care - Susan Pearce - Episode 127

'Future Health': Driving Service Excellence and Intuitive Interactions to Build Trust and Deliver the Next Generation of Health Care - Susan Pearce - Episode 127

Join Susan Pearce as she explores the future of personalised, digitally enabled healthcare in New South Wales, unpacking key successes and priorities for 2025. In this episode, she discusses how value-based care is transforming patient outcomes, the importance of integrating digital tools with human connection, and how collaboration and partnerships are driving innovation across the healthcare sector. Susan shares insights on striking the right balance between digitisation, self-service, and maintaining the human touch, ensuring that technology enhances rather than replaces meaningful patient care. Tune in to discover how NSW Health is reshaping healthcare delivery to be more connected, efficient, and patient-focused.

Susan Pearce, Secretary, NSW Health

For more great insights head to www.PublicSectorNetwork.co

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