How I Won This Angry Customer’s Business Back
Problem Solvers7 Apr 2025

How I Won This Angry Customer’s Business Back

Here's a strategy for talking people down, and even turning people's anger to your advantage. And I have the emails to prove it! Learn more about your ad choices. Visit megaphone.fm/adchoices

Avsnitt(463)

Running Ads Inside Fortune Cookies?

Running Ads Inside Fortune Cookies?

Learn more about your ad choices. Visit megaphone.fm/adchoices

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When Someone Has More Power Than You

When Someone Has More Power Than You

How do you navigate tricky power dynamics at work? Leadership consultant (and author of the new book "Quick Confidence") Selena Rezvani has the answer. And it all starts by working with the person... ...

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How to Talk About Hard Things

How to Talk About Hard Things

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15 Maj 202333min

How to Catch and Hold Someone's Attention

How to Catch and Hold Someone's Attention

In this special 300th episode, Jason reveals some of the biggest lessons he's learned in communications — including a fascinating shift in podcasting, how to build a newsletter people really want to r...

8 Maj 202336min

"I Feel Behind in My Career. Help!"

"I Feel Behind in My Career. Help!"

This episode turns into a Sliding Doors special. Jason talks to a former colleague from 20 years ago, whose career didn't turn out the way he hoped for, and then offers advice on how to play catch up....

1 Maj 202333min

Why, Like, It's Good to Use Words Like "Like"

Why, Like, It's Good to Use Words Like "Like"

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24 Apr 202332min

Are You Too Curious For A Traditional Career?

Are You Too Curious For A Traditional Career?

You don't want to be locked down. You'd rather have multiple sources of income. But how? Eloise Skinner, author of the new book "But Are You Alive?", explains. Our sponsors: Sunday - Get 20% off ...

17 Apr 202339min

Very Real Talk About Launching A Startup

Very Real Talk About Launching A Startup

This is how founders should always talk! Chris Mears has been in startups for 20 years, and talks honestly about the challenges of getting his new one, Wild Clean, off the ground. Contribute to his Ki...

10 Apr 202334min

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