Podcast 90 - The Future of Loyalty Partnerships
Partnerships have always been at the heart of loyalty programmes. But the way they work is changing. In this episode of The Loyalty Podcast, Iain Pringle is joined by Dom Winchester (Nectar360), Made...
26 Juni 36min
Podcast 89 - Loyalty - The Case for Change
Loyalty programmes are under pressure to change. In this episode, leaders from Decathlon, Uber and B&Q explore why brands must move beyond discount addiction towards smarter, more sustainable loyalty...
12 Maj 44min
Podcast 88 - Emotional Loyalty
Most loyalty programmes are built on rational exchanges: points, rewards and incentives. But that is only part of the story. In this episode Iain Pringle is joined by Max Kenkel, Vicky Elliot and Ada...
21 Apr 35min
Newscast 28 - Status Wars and Loyalty Tech Consolidation
Loyalty is shifting… but not in just one place. In this episode, Rob Burgess (Head for Points), Ben Lipsey (Air France-KLM) and Phil Gunter (Loyalty Status Co) explore what British Airways’ move to s...
23 Mars 32min
Podcast 87 – Retail Media, Loyalty & the Future of Commerce Media
Retail media is booming… But here is the real question for loyalty leaders: are you sitting on the most valuable media asset in your business? In this episode, Matt Hanlon from Boots, Paul Stafford ...
23 Feb 34min
Newscast 27 - Measuring What Matters
In our latest Newscast we round up the latest in global loyalty before diving into the metrics that matter . Featuring Caroline Papadatos on KPI lifecycle, Kashkick on scaling to 12M+ members, Max K...
10 Feb 31min
Podcast 86 - Rory Sutherland on Behavioral Science and Loyalty
Loyalty marketing only works because humans don’t behave like machines. In this episode, Rory Sutherland and behavioural scientist Jordan Buck unpack the seemingly irrational behaviour we see in real...
19 Jan 51min
Podcast 85 - Predictions for 2026
It is time for the annual Predictions Show on The Loyalty Podcast. In this light-hearted but insightful episode, our expert panel shares their predictions for what will shape the loyalty industry in ...
5 Jan 32min
