#433: Leaders in Customer Loyalty Brand Stories featuring Office Depot | Enhancing the Customer Experience in Today’s Work Environment

#433: Leaders in Customer Loyalty Brand Stories featuring Office Depot | Enhancing the Customer Experience in Today’s Work Environment

Send us a text In an era where retail continues to evolve at breakneck speed, Office Depot and OfficeMax are setting a new standard for how customer loyalty is earned, nurtured, and scaled. With hybrid work as the new norm and customer expectations growing more complex, Office Depot is meeting the moment with a bold blend of personalized service, smart data use, and culture-driven execution. At the heart of this transformation is Kevin Moffitt, President of Office Depot's integrated bus...

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Puttshack: Engaging and Educating Customers with a Whimsical Brand Ambassador

Puttshack: Engaging and Educating Customers with a Whimsical Brand Ambassador

Send us a text The brainchild of Adam Breeden (All Star Lanes, AceBounce, and Flight Club) and brothers Steven and Dave Jolliffe (Topgolf), Puttshack is a high-tech mini golf concept where technology has been injected into the traditional game to make it even more exciting and fun. The 9-hole mini golf games feature Puttshack’s proprietary TrackaballTM technology, and each game takes approximately 30 minutes, depending on how busy the course is and the number of people playing in the group. W...

22 Maj 202422min

Petco: Engaging Pet Parents and Leveraging Pet Partners To Nurture Emotional Loyalty

Petco: Engaging Pet Parents and Leveraging Pet Partners To Nurture Emotional Loyalty

Send us a text In 1965, a mail-order veterinary supplies business named UPCO was founded in San Diego, California. By 1979, it became Petco, and in 1980, the first Petco store located outside of California opened in Tigard, Oregon. Petco’s significant growth began in the late 1980s after acquiring two pet supply chains, WellPoint and the Pet Department. The purchase not only expanded the footprint of the company but more than tripled the brand’s store number from 40 to 130. In the early 1990s...

20 Maj 202426min

Capillary’s 2024 Loyalty Expo Session: Who would benefit most from attending?

Capillary’s 2024 Loyalty Expo Session: Who would benefit most from attending?

Send us a text Capillary Technologies is a managed SaaS solution powering 500+ loyalty programs with its best-in-class loyalty technology platform and expert services. Founded in 2012, Capillary has a strong global presence across the United States, Asia, Europe, and the Middle East, working with 400+ brands like Tata, PUMA, Shell, Petron, Domino’s, Kanmo Group, and Marks & Spencer. The platform’s suite of products—Loyalty+, Engage+, Rewards+, Insights+—are all AI-powered and sit on top o...

14 Maj 20241min

Capillary’s 2024 Loyalty Expo Session: What are a few key takeaways?

Capillary’s 2024 Loyalty Expo Session: What are a few key takeaways?

Send us a text Capillary Technologies is a managed SaaS solution powering 500+ loyalty programs with its best-in-class loyalty technology platform and expert services. Founded in 2012, Capillary has a strong global presence across the United States, Asia, Europe, and the Middle East, working with 400+ brands like Tata, PUMA, Shell, Petron, Domino’s, Kanmo Group, and Marks & Spencer. The platform’s suite of products—Loyalty+, Engage+, Rewards+, Insights+—are all AI-powered and sit on top o...

14 Maj 20241min

Loyalty360 Loyalty Live | Bill Schneider, SheerID

Loyalty360 Loyalty Live | Bill Schneider, SheerID

Send us a text SheerID is an identity verification company serving commerce brands and working with globally recognized names like Walmart, Target, Nike, T-Mobile, AT&T, Spotify, and YouTube. The SheerID verification platform is built on a foundation of 200K+ authoritative data sources, which power instant consumer verification, establishing whether a person is part of a particular community — e.g., a college student, teacher, member of the military, etc. — or a profession like fitness in...

9 Maj 202420min

Loyalty360 Loyalty Live | David Hamel, nventive

Loyalty360 Loyalty Live | David Hamel, nventive

Send us a text With a clientele spanning across the U.S. and Canada, nventive specializes in crafting impactful mobile, web applications, and software solutions that increase engagement and enhance the user experience for brands. From strategy to delivery, nventive’s approach seamlessly blends creativity, technology, and strategic thinking. The core of nventive’s work involves developing custom web and mobile applications, and within the loyalty sector, the company works frequently with...

7 Maj 202420min

Loyalty360 Loyalty Live | Sukumar Muthya, Ansira

Loyalty360 Loyalty Live | Sukumar Muthya, Ansira

Send us a text Ansira is an independent, global marketing technology and services company with clients across B2B, B2C, and B2B2C industries that leverage the company’s suite of proprietary technology platforms across website, media, and channel partner marketing. Ansira guides clients operating in distributed ecosystems to connect with their customers, fostering brand loyalty by seamlessly integrating digital and physical experiences from the enterprise level to the hyper-local level. Recomm...

30 Apr 202426min

Rodney Strong: Sustainability Efforts Engage Consumers and Cultivate Emotional Loyalty

Rodney Strong: Sustainability Efforts Engage Consumers and Cultivate Emotional Loyalty

Send us a text Rodney Strong Vineyards was founded in 1959 when Rodney Strong chose Sonoma County in California as the ideal place to produce some of the best-known wines in the world. Three decades after its founding, Rodney Strong Vineyards’ management shifted to the Klein family, and today, their leadership continues the tradition of developing premium wines while prioritizing sustainability efforts. Vineyard location is critical, and land is carefully selected. At prese...

29 Apr 202421min

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