#433: Leaders in Customer Loyalty Brand Stories featuring Office Depot | Enhancing the Customer Experience in Today’s Work Environment

#433: Leaders in Customer Loyalty Brand Stories featuring Office Depot | Enhancing the Customer Experience in Today’s Work Environment

Send us a text In an era where retail continues to evolve at breakneck speed, Office Depot and OfficeMax are setting a new standard for how customer loyalty is earned, nurtured, and scaled. With hybrid work as the new norm and customer expectations growing more complex, Office Depot is meeting the moment with a bold blend of personalized service, smart data use, and culture-driven execution. At the heart of this transformation is Kevin Moffitt, President of Office Depot's integrated bus...

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Loyalty Live - Patrick Tripp, Cheetah Digital

Loyalty Live - Patrick Tripp, Cheetah Digital

Send us a textLoyalty360's Mark Johnson interviews Patrick Tripp, Cheetah Digital to discuss the trends in customer loyalty and customer experience, with a focus on current trends in customer loyalty fraud and gaming.

21 Sep 202111min

Quiznos Anchored in Innovation in Loyalty Efforts

Quiznos Anchored in Innovation in Loyalty Efforts

Send us a textMark Lohmann is the president of REGO Restaurant Group, which owns the Quiznos restaurant brand that offers chef-inspired sandwiches, subs, and salads at about 500 locations as well as Taco del Mar restaurants.Loyalty360 CEO Mark Johnson spoke with Lohmann about the customer engagement efforts with Quiznos and future loyalty program opportunities. Read the article HERE.

20 Sep 202122min

VASA Fitness Using Burn & Earn Rewards Program to Promote Personal Voyages

VASA Fitness Using Burn & Earn Rewards Program to Promote Personal Voyages

Send us a textMindi Bridges is the Chief Brand & Marketing Officer for VASA Fitness, which has 48 locations that serve over 400,000 members across Colorado, Utah, Kansas, Oklahoma, Arizona, and Indiana.Loyalty360 CEO Mark Johnson spoke with Bridges about VASA Fitness’s customer engagement programs and how they plan to expand the brand. Click HERE to read the feature article.

15 Sep 202121min

Loyalty360 Loyalty Live | Don Smith, Brierley

Loyalty360 Loyalty Live | Don Smith, Brierley

Send us a textLoyalty360's Mark Johnson interviews Don Smith, Brierley to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

14 Sep 202122min

Certified Angus Beef Growing New Steakholder Rewards™ Program

Certified Angus Beef Growing New Steakholder Rewards™ Program

Send us a textChristy Johnson is Vice President of Branding at Certified Angus Beef, a group of family ranchers that offers the world’s first premium brand of beef.Loyalty360 CEO Mark Johnson spoke with Johnson about Certified Angus Beef’s customer loyalty and engagement programs and what their strategies are going forward. Read the interview HERE.

9 Sep 202123min

Tim Hortons New Loyalty Program Helps Boosts Digital Sales 30%

Tim Hortons New Loyalty Program Helps Boosts Digital Sales 30%

Send us a text Matt Moore is the Vice President of Digital and Loyalty at Tim Hortons, Canada’s largest restaurant chain operating in the quick-service industry serving over 5 million cups of coffee every day, with 80% of Canadians visiting one of nearly 4,000 Tim Hortons in Canada at least once a month. Loyalty360 CEO Mark Johnson recently spoke with Moore about Tim Hortons’ customer engagement, loyalty, and rewards programs and what changes they are looking to make in the future. Read the f...

8 Sep 202124min

Loyalty360 Loyalty Live - Matt Kates, PrizeLogic

Loyalty360 Loyalty Live - Matt Kates, PrizeLogic

Send us a textLoyalty360's Mark Johnson interviews Matt Kates, PrizeLogic to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

7 Sep 202119min

Hallmark Delivers Smiles To Crown Rewards Members

Hallmark Delivers Smiles To Crown Rewards Members

Send us a textLindsey Roy is the Chief Marketing Officer at Hallmark, a $3.5 billion company that operates a diversified portfolio of businesses, including greeting cards, gift wrap, and related products, as well as the Crayola brand and three cable channels.Loyalty360 CEO Mark Johnson spoke with Roy about the customer engagement efforts at the brand and what new enhancements they have planned moving forward

20 Aug 202129min

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