Shipping, Listening, and the Power of User Feedback
Flight Path by Tern18 Apr 2025

Shipping, Listening, and the Power of User Feedback

Welcome back to Flight Path! In this week’s episode, David, Brad, and Molly reflect on a whirlwind of product improvements, user interviews, and upcoming events. From AI-powered enhancements to better formatting tools, a redesigned trip overview tab, and smarter invoicing flows, the team shares what’s new, what’s coming soon, and what they’ve learned from talking to advisors.


This episode offers a candid behind-the-scenes look at what it means to build a product with your community, not just for it.


Timestamps & Highlights:


[00:00] – Welcome from David, Brad, and Molly – and a shoutout to last week’s community response


[03:30] – Upcoming Tern events: Cruise360 + May 15th product launch webinar


[05:44] – Feature shipped: Ability to cancel stuck processing tasks


[06:41] – New business credential display (and what it unlocks for invoicing)


[08:36] – Major AI import improvements: cleaner formatting, better parsing, no more data loss


[12:18] – Formatting, bolding, and lists retained through AI assist 🤯


[14:16] – A deep dive into how advisor feedback is reshaping the product


[15:50] – What advisors are asking for and how Tern is solving it: forums, payment splits, cruise library search, content folders


[20:32] – Redesigning the trip overview tab with real-world workflows


[24:27] – What we’re learning about card authorization and compliance in luxury markets


[25:42] – Why Tern’s product and design team stays close to users


[28:28] – Want to talk to Brad or Molly? Just email them 😉


[29:17] – What’s coming next: folders, new trip dashboard, invoicing, and more

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