EP#179: Calm in crisis: Rebuilding trust through communication

EP#179: Calm in crisis: Rebuilding trust through communication

What happens when your council loses public trust—and you’re the one answering the questions?

In this episode of GovComms, host David Pembroke speaks with Chloe Casey, Manager of Communications and Corporate Governance at the City of Casey, about leading through the fallout of the Operation Sandon investigation.

Chloe shares how her team managed misinformation, community confusion, and the absence of elected councillors for almost five years, all while ensuring communications remained clear, composed, and responsive.

She also reveals how they’re using AI, short-form video, and cold outreach to connect with the City of Casey, home to one of Australia’s most culturally and linguistically diverse communities. Her insights offer practical guidance for any government communicator navigating through change.

Discussed in this episode:
  • Leading through crisis with clarity and speed
  • Combining comms and governance for stronger responses
  • Engaging CALD communities with targeted outreach
  • Using AI, video, and plain English to boost impact
Show notes:

Hosted on Acast. See acast.com/privacy for more information.

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Avsnitt(362)

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EP#188: Revisiting 'Leading Quietly: The power of introverts at work'

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As we step into 2026, now's the time to ensure everyone's voice is heard.In this episode of GovComms, we revisit host David Pembroke's conversation with Richard Etienne: internal communications expert...

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EP#187: Leading Through Uncertainty

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In an era of constant disruption, government communicators are being asked to lead without all the answers.In this episode of GovComms, David Pembroke is joined by leadership experts Dr Marianne Broad...

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EP#186: Stop talking, start listening — the secret to better government communication

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