Bonus Episode: Amy Lokey, Chief Experience Officer at ServiceNow, live in SF for UserTesting's THiS Connect Tour
Design Better13 Maj 2025

Bonus Episode: Amy Lokey, Chief Experience Officer at ServiceNow, live in SF for UserTesting's THiS Connect Tour

This interview was recorded live on May 1st for UserTesting’s ThiS Connect City Tour. Interested in joining us for our next live show? We’re joining an incredible lineup at #THiSConnect in NYC (including former Design Better guest Seth Godin), where we’ll talk about customer experience, innovation, and the real impact of AI. 📍 Catch us in New York on May 29th. Let’s connect, share ideas, and shape what’s next! *** Amy Lokey has led design and product teams at LinkedIn, Google, and ServiceNow, where she is currently the Chief Experience Officer. At ServiceNow, Amy’s team is helping shape how AI transforms our work—creating smart systems that can predict what we need, adapt on the fly, and make it easier to work with complex systems and connect with colleagues. We’re excited to talk with her about how her team approaches designing for enterprise-level AI applications, including specific applications for agents—and how they can help you in your day-to-day work. Amy joins us today for a special live episode recorded on stage in San Francisco, California, at the UserTesting THiS Connect City Tour. Learn more about UserTesting Bio Amy Lokey leads Product and Customer Experience at ServiceNow, overseeing design, research, content, and more across the platform and products, with a mission to create experiences people love. She’s focused on shaping intelligent, AI-driven interfaces that adapt to how people want to work. Previously, she led UX for G Suite at Google and for LinkedIn’s consumer and enterprise products. With a background in large-scale digital design, her strengths lie in user-centered strategy and organizational leadership.

Avsnitt(240)

George Newman: Cognitive scientist on why creativity is more like archaeology than magic

George Newman: Cognitive scientist on why creativity is more like archaeology than magic

We’ve all heard the mythology around great ideas: the lone genius struck by inspiration, the eureka moment in the bath or shower. But George Newman believes we’ve been thinking about creativity in the...

20 Feb 25min

Nate Koechly and Matthew Darby: YouTube's UX Director and Director of PM on redesigning one of the world's most-used apps

Nate Koechly and Matthew Darby: YouTube's UX Director and Director of PM on redesigning one of the world's most-used apps

Redesigning one of the world’s most-used apps is no small feat, especially when that app is also the second largest search engine in the world: YouTube. Over the last four years, Nate Koechly, UX Dire...

12 Feb 43min

Bill Burnett: How to Live a Meaningful Life

Bill Burnett: How to Live a Meaningful Life

When we last spoke with Bill Burnett, it was in 2020 and he’d just published his book Designing Your Work Life, co-authored by Dave Evans. The world was in the midst of a pandemic, and work and career...

4 Feb 28min

Austin Kleon: Author of "Steal Like an Artist" on building a sustainable creative practice

Austin Kleon: Author of "Steal Like an Artist" on building a sustainable creative practice

To make good creative work, you’ll inevitably do a lot of bad work along the way. So building a thriving creative practice relies on showing up and doing the work consistently, whether you feel inspir...

28 Jan 28min

Raffaela Panie: Designing the brand and visual identity for the 2026 Olympic Winter Games

Raffaela Panie: Designing the brand and visual identity for the 2026 Olympic Winter Games

Every four years, the Olympic Games capture the world’s attention—not just through athletic achievement, but through a complete visual identity that must resonate across cultures, languages, and gener...

21 Jan 20min

Design Better Experts in Residence: Roundtable at Sequoia Capital

Design Better Experts in Residence: Roundtable at Sequoia Capital

We recorded this special live episode of Design Better at Sequoia Capital in Silicon Valley, with our Experts in Residence: Irene Au, Kevin Bethune, and James Buckhouse. Longtime listeners will recog...

14 Jan 59min

Mikon van Gastel: Co-Founder of Sibling Rivalry on why presentation skills matter more than design skills

Mikon van Gastel: Co-Founder of Sibling Rivalry on why presentation skills matter more than design skills

There was a time when a movie title sequence was just the moment you grabbed your popcorn and waited for the real show to start. But in the mid-90s and early 2000’s, that changed forever with films li...

6 Jan 24min

Mark Wilson: Fast Company's Global Design Editor on design's defining moments in 2025

Mark Wilson: Fast Company's Global Design Editor on design's defining moments in 2025

As 2025 draws to a close, it’s time to pause and take stock of what’s been a transformational year in design. From Figma’s landmark IPO to the rise of AI across every category of product, to major bra...

31 Dec 202542min

Populärt inom Business & ekonomi

framgangspodden
rss-jossan-nina
badfluence
varvet
svd-tech-brief
rss-borsens-finest
rss-svart-marknad
uppgang-och-fall
avanzapodden
bathina-en-podcast
fill-or-kill
lastbilspodden
rss-inga-dumma-fragor-om-pengar
rss-dagen-med-di
tabberaset
borsmorgon
rss-kort-lang-analyspodden-fran-di
rikatillsammans-om-privatekonomi-rikedom-i-livet
24fragor
montrosepodden