19. Showing Your Smile From Behind a Mask: How Culture and Emotion Impact Communication

19. Showing Your Smile From Behind a Mask: How Culture and Emotion Impact Communication

“In companies, you’re interacting with other people who come from different cultural contexts, and in order to be effective, you have to understand how much of your own communication and other people’s communication is shaped by their cultural ideas and their cultural values.” On this episode of Think Fast, Talk Smart, host Matt Abrahams sits down with Jeanne Tsai, an associate professor of Psychology at Stanford and director of the Culture and Emotion Lab. Jeanne’s research focuses on cultural influences on psychological and social processes related to emotion. Jeanne discusses why wearing a mask is more accepted for some cultures, and seen as prohibiting communication in others.

“Communication is just one of the places where you really can see culture at work,” she says. “In cultural contexts that promote these more independent views of the self, the core goal of communication is to express yourself, to express those beliefs, preferences and desires that define who you are.”


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81. Fact or Fiction? How to Communicate When We Hold Different Beliefs

81. Fact or Fiction? How to Communicate When We Hold Different Beliefs

Why does disagreement feel so personal? According to author, journalist, and physician Seema Yasmin, it’s because beliefs aren’t just about what we think, they’re about who we are.“What [people] belie...

14 Mars 202325min

80. Magic Words: Change What You Say to Inspire and Influence Others

80. Magic Words: Change What You Say to Inspire and Influence Others

Words have impact. But when it comes to enchanting audiences and captivating with communication, Jonah Berger, PhD ’07, says some words are more potent than others.Berger is a Wharton School professor...

8 Mars 202331min

79. Equity by Design: How Diversity Ignites Creativity

79. Equity by Design: How Diversity Ignites Creativity

If we want healthier companies, schools, and teams associate professor of organizational behavior Adina Sterling says investing in the health of marginalized groups “can have enormous spillover effect...

28 Feb 202328min

78. Three Guiding Principles for Successful Communication

78. Three Guiding Principles for Successful Communication

To celebrate our 75th episode, we hosted a live "Ask Me Anything" event with Matt. In this global gathering, listeners called in with questions ranging from making a first impression and giving negati...

14 Feb 202328min

77. Quick Thinks: AI Has Entered The Chat – A "Conversation" with ChatGPT

77. Quick Thinks: AI Has Entered The Chat – A "Conversation" with ChatGPT

In this "Quick Thinks" episode, host Matt Abrahams interviews ChatGPT, an AI natural language processing chatbot, about its purpose, sources of information, ethical considerations, and the importance ...

7 Feb 202311min

76. Change My Mind: Using “Pre-suasion” to Influence Others

76. Change My Mind: Using “Pre-suasion” to Influence Others

Want to change someone’s mind? First, explains Robert Cialdini, you have to change their framing.For Cialdini, the Regent's Professor Emeritus of Psychology and Marketing at Arizona State University, ...

24 Jan 202331min

75. Love & Money: How to Talk About Big Decisions Together

75. Love & Money: How to Talk About Big Decisions Together

Do love and money mix? Labor economist and Stanford Graduate School of Business professor emerita Myra Strober says absolutely. “Separating money and love is not a good idea. I have had 40 years to th...

10 Jan 202325min

74. Rethinks: How Emotion Shapes Our Communication, Decisions, and Experiences

74. Rethinks: How Emotion Shapes Our Communication, Decisions, and Experiences

In one of our most popular episodes, professor of Marketing Baba Shiv shares his research on how emotions affect decision making. Knowing this, and applying techniques to help guide our audience throu...

20 Dec 202236min

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