19. Showing Your Smile From Behind a Mask: How Culture and Emotion Impact Communication

19. Showing Your Smile From Behind a Mask: How Culture and Emotion Impact Communication

“In companies, you’re interacting with other people who come from different cultural contexts, and in order to be effective, you have to understand how much of your own communication and other people’s communication is shaped by their cultural ideas and their cultural values.” On this episode of Think Fast, Talk Smart, host Matt Abrahams sits down with Jeanne Tsai, an associate professor of Psychology at Stanford and director of the Culture and Emotion Lab. Jeanne’s research focuses on cultural influences on psychological and social processes related to emotion. Jeanne discusses why wearing a mask is more accepted for some cultures, and seen as prohibiting communication in others.

“Communication is just one of the places where you really can see culture at work,” she says. “In cultural contexts that promote these more independent views of the self, the core goal of communication is to express yourself, to express those beliefs, preferences and desires that define who you are.”


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65. Ties That Bind: Why Remote and Hybrid Teams Need the Right Connection

65. Ties That Bind: Why Remote and Hybrid Teams Need the Right Connection

“We need to be much more adaptive in the way we think about hybrid work,” says Michael Arena. “Experiment, experiment, experiment.”Innovation relies on teams connecting in very specific ways. But are ...

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64. Rethinks: Techniques for Managing Your Reputation

64. Rethinks: Techniques for Managing Your Reputation

How others perceive us in person and via social media can impact our careers and social standing. But we can build the reputation we want through conscious communication.On this episode, strategic com...

2 Aug 202221min

63. Cheap Talk: What Economics Has to Say About Communication

63. Cheap Talk: What Economics Has to Say About Communication

Your words — are they credible? Or are they what Paul Oyer calls “cheap talk?”According to professor of economics Paul Oyer, how our words align with our actions isn’t just a matter of communication, ...

18 Juli 202221min

62. Rethinks: Summer Learning Series, How Humor Can Be a Secret Weapon in Communication

62. Rethinks: Summer Learning Series, How Humor Can Be a Secret Weapon in Communication

In the kickoff to our Summer Learning Series, we're revisiting one of our favorite episodes. This interview features Stanford GSB faculty members Jennifer Aaker and Naomi Bagdonas and gives specific i...

5 Juli 202234min

61. Courage, Ambiguity, Belonging and Data: How to Design Your Communication for Success

61. Courage, Ambiguity, Belonging and Data: How to Design Your Communication for Success

All communication comes from a place of creativity and creativity is rooted in design. In this episode of Think Fast, Talk Smart, strategic communications lecturer and podcast host Matt Abrahams inter...

21 Juni 202237min

60. Communicating Uncertainty: How to Connect With Your Audience, Even When The Answers Aren’t Clear

60. Communicating Uncertainty: How to Connect With Your Audience, Even When The Answers Aren’t Clear

“It's not reassuring when we don't know the answers to critically important questions involved in health and wellbeing. But it's far more of a problem if we try to pretend we do.” In this episode of T...

7 Juni 202220min

59. From Dreaming to Doing: How We Set and Achieve Goals

59. From Dreaming to Doing: How We Set and Achieve Goals

Why do we do what we do? What factors drive us? And how do things like competition with others help us achieve our goals?These are the questions most interesting to Szu-chi Huang, an associate profess...

24 Maj 202223min

58. Forgiveness: How the Right Communication Repairs Relationships

58. Forgiveness: How the Right Communication Repairs Relationships

In relationships between imperfect people, mistakes are inevitable. And when we find ourselves with damaged connections, it’s a specific kind of communication that can help us make amends.Fred Luskin ...

10 Maj 202221min

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