Art of Procurement19 Maj 2025

804: Strategic Services Sourcing in an AI-Driven World W/ Amy Fong

"I'm a big believer in market intelligence, where we educate the business on the providers and the levers to pull. It's not about just pricing; it's understanding the market." - Amy Fong, Partner, Sourcing and Vendor Management, Everest Group

Service categories are experiencing unprecedented change driven by generative AI, which is shifting workforce models and evolving commercial structures across the business.

Procurement has to be continuously focused on how these changes are affecting the business. For procurement leaders managing these services categories, navigating this transformation requires new ways to think about areas like contracting, relationship management, and value measurement.

In this episode of Art of Procurement, Philip Ideson speaks with Amy Fong, Partner, Sourcing and Vendor Management at Everest Group, about the rapid evolution of business services sourcing. Amy brings unique insights from analyzing thousands of contracts and observing what leading companies are doing to adapt their sourcing strategies and their approach to output- versus outcome-based contracts.

In this episode, Amy explains:

Why outcome-based contracting remains an aspiration, not a reality, for many companies (and how to change that)
How generative AI is fundamentally changing service delivery models and what that means for performance measurement and cost structures
What procurement teams must bring to the table to earn their place in strategic make-or-buy decisions

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Avsnitt(913)

873: Creating Capacity for Complex Problem Solving W/ Israel Santiesteban

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EP 10: Supplier Management as a Connected Discipline W/ Jesse Lee

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872: Beyond Automation: Accelerating Agentic AI Transformation in Procurement W/ Vishal Patel

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871: The New Rules of Procurement Leadership W/ Gary Mizhir

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22 Juni 46min

EP 09: Provider of the Week: ProcureAbility

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17 Juni 25min

870: Managing the New Spend Frontier: AI Tokens in Procurement W/ Jon Winsett

"You need to get visibility into the AI tokens, what workloads they are being used for, which users are using them, and what department they're coming out of. Most organizations don't have that visibi...

15 Juni 45min

869: The Modern Operating Model: Building a Lean, High-Value Procurement Team W/ Stephen Rauf

"Don't overvalue the top procurement spot, and don't undervalue the tools and the budget required. It's an ecosystem." - Stephen Rauf, Global Head of Indirect Procurement, Zoetis Delivering more value...

8 Juni 41min

EP 08: Startup of the Week: Suplari W/ Jeff Gerber

Procurement teams are under increasing pressure to do more with less… less time, less headcount, and often less budget. But, at the same time, the volume of data they manage continues to grow, making ...

3 Juni 24min