Empathy at Scale: AI, Data and the Human Side of Customer Engagement
Tech Talks21 Maj

Empathy at Scale: AI, Data and the Human Side of Customer Engagement

David Savage sits down with Rachel Tilghman, Area Vice President at Braze, to explore how the world of customer engagement is evolving in the age of AI. Recorded at Web Summit Rio, Rachel shares insights on the company’s rapid growth in LATAM, the move from persona-based to empathy-based marketing, and the need for brands to go slow to go fast—especially when it comes to data and agentic AI. With a career that blends marketing strategy and tech leadership, Rachel explains why trust, community, and vulnerability are competitive advantages.

Tech Talks is powered by Nash Squared, the leading global provider of technology and talent solutions. Find out more about our solutions at ⁠⁠www.nashsquared.com⁠⁠

The music on Tech Talks is created by London artist Lemzi: ⁠⁠www.lemzi.com⁠

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Our next guest is... Catherine Miller, CEO of Doteveryone

Our next guest is... Catherine Miller, CEO of Doteveryone

A clip from tomorrow's interview to give you a taste of what's coming on the show tomorrow. We'll be exploring attitudes to tech, and tech business with Doteveryone.

18 Maj 20201min

Niall Green, CEO of Second Screen, talks about pivoting business to help during the pandemic.

Niall Green, CEO of Second Screen, talks about pivoting business to help during the pandemic.

Niall is our guest this episode, and he's talking about the need to pivot a tech business to help meet the needs of society during the crisis. It's an interview covering the future of live music and events, mental health and well-being, and the psychological after-effects of the lock-down. Doteveryone are our focus of Tech News. Check out the report we're chatting about here: https://www.doteveryone.org.uk/project/peoplepowertech/

15 Maj 202036min

Our next guest is... Niall Green from Second Screen

Our next guest is... Niall Green from Second Screen

Tomorrow we're diving into live event, event tech, and how those companies will clearly need to pivot. So today we bring you a general chat about music with Second Screen CEO Niall. The full (technology) focused podcast will be out tomorrow!

14 Maj 20202min

The One with For The Long Run - Your Cast: How to Podcast

The One with For The Long Run - Your Cast: How to Podcast

In this second episode of Your Cast (in association with Blue), David meets Jonathan Levitt, founder of For The Long Run. Jonathan has published over 70 conversations with elite runners, exploring the reason behind their need to run. If you want to listen to his show, here's a link! https://anchor.fm/forthelongrun

13 Maj 202029min

Phil Perry, Zoom's Head of UK & Ireland, talks through the company's growth and security measures.

Phil Perry, Zoom's Head of UK & Ireland, talks through the company's growth and security measures.

In our 300th episode we talk to Zoom, the company hosting our quizzes, book clubs and wine tastings. Despite David's impression Phil Perry talks about why the platform is being successful in enterprise, and how they're helping users stay safe. We also welcome Amy Dickens, from fellow podcast 'What Comes Next?', a show about tech and the future. Find out more here: https://granttree.co.uk/what-comes-next-podcast/

12 Maj 202035min

Our next guest is... Phil Perry from Zoom

Our next guest is... Phil Perry from Zoom

Tomorrow is our 300th show! Since posting our first episode at the end of 2015 we've spoken to hundreds of tech leaders from all over the world. Tomorrow we're hyper current with Zoom's Head of UK & Ireland, Phil Perry!

11 Maj 20202min

Riham Satti, CEO of MeVitae, addresses the issue of bias in talent acquisition.

Riham Satti, CEO of MeVitae, addresses the issue of bias in talent acquisition.

Riham Satti returns to Tech Talks to discuss how bias affects talent acquisition, with 60% happening in shortlisting alone. We chat about the use of automation and how we might be able to look at data to predict the trends of future work needs. Finally, have a wonderful VE Day!

8 Maj 202034min

Our next guest is... Riham Satti

Our next guest is... Riham Satti

Tomorrow's show see's Riham Satti (CEO and co-founder of MeVitae) return to the podcast. Before tomorrow's pod she shares a pod, food and game recommendations. If you want to discover 'Masters of Scale' click here: https://mastersofscale.com/

7 Maj 20202min

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