#446: Leaders in Customer Loyalty: Brand Stories | Cleveland Cavaliers Upping the Loyalty Game

#446: Leaders in Customer Loyalty: Brand Stories | Cleveland Cavaliers Upping the Loyalty Game

Send a text As one of the NBA’s most recognized franchises, the Cleveland Cavaliers are deeply woven into the cultural and civic fabric of their city. Behind the high-octane action on the court is a strategic and increasingly sophisticated approach to fan engagement powered by the Cavaliers Marketing team. Central to the marketing team’s success is the role Jeremy Halek plays as the Senior Director of Consumer Marketing. With a background that blends data science and marketing strategy, Halek...

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Wings and Rings Flies Toward Future Growth with AI Integration

Wings and Rings Flies Toward Future Growth with AI Integration

Send a text Bob Bafundo is the COO of Wings and Rings, a Cincinnati-based sports restaurant with locations across the U.S. and internationally. With the recent expansion and more growth in store, the ...

5 Aug 202213min

Loyalty360 Loyalty Live | Zyed Jamoussi and Ken Kaufmann, Unite Nots

Loyalty360 Loyalty Live | Zyed Jamoussi and Ken Kaufmann, Unite Nots

Send a text Loyalty360's Mark Johnson interviews Zyed Jamoussi and Ken Kaufmann, Unite Nots, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

2 Aug 202221min

Loyalty360 Loyalty Live | Nancy Gordon, Bakkt

Loyalty360 Loyalty Live | Nancy Gordon, Bakkt

Send a text Loyalty360's Mark Johnson interviews Nancy Gordon, Bakkt, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

19 Juli 202224min

Customers Respond Quickly to Sally Beauty DoorDash Partnership

Customers Respond Quickly to Sally Beauty DoorDash Partnership

Send a text Gabriel Trujillo is Vice President of Customer Marketing at Sally Beauty Holdings, an international specialty retailer of professional salon products and beauty supplies, with almost 5000 ...

15 Juli 202224min

Loyalty360 Loyalty Live | Matt Kates, Clarus Commerce

Loyalty360 Loyalty Live | Matt Kates, Clarus Commerce

Send a text Loyalty360's Mark Johnson interviews Matt Kates, Clarus Commerce, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

12 Juli 202228min

Global Hotel Alliance Finds Strength in Numbers

Global Hotel Alliance Finds Strength in Numbers

Send a text Kristi Gole is Vice President and Head of Product at Global Health Alliance, a worldwide hospitality alliance comprised of 800 upscale and luxury hotels among 40 independent hotel brands i...

1 Juli 202220min

Loyalty360 Loyalty Live | Rachel Bicking, Tenerity

Loyalty360 Loyalty Live | Rachel Bicking, Tenerity

Send a text Loyalty360's Mark Johnson interviews Rachel Bicking, Tenerity, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

28 Juni 202220min

ExxonMobil Partnerships Deepen Customer Loyalty Efforts

ExxonMobil Partnerships Deepen Customer Loyalty Efforts

Send a text Troy Simms is the Director of Business Development for U.S. retail fuel partnerships at ExxonMobil one of the largest international publicly traded energy companies, and the largest direct...

27 Juni 202217min

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