TRAILER: The Empathy Exchange

TRAILER: The Empathy Exchange

This podcast is specifically crafted for seniors care leaders, staff, and the families of residents, who share the common goal of the best possible care for their loved one who is now a member of a seniors care community. It's about the ever-important, but often tumultuous relationship between seniors care staff and management, and the families of residents.

Join host Deborah Bakti – a former executive in seniors care for 11 years, and a family member three times over, with her dad, mom, and husband all having lived as residents. She’s seen what it’s like on both sides.

In each episode, we'll explore both the family and staff perspectives, shedding light on the emotions, expectations, and sometimes the disappointments that arise from the friction in these relationships. Through heartfelt conversations, personal anecdotes, and expert insights, we aim to foster a deeper understanding of the diverse perspectives that shape senior care environments.

Subscribe and join us every second Tuesday for a new episode.

For more information on Deborah Bakti, visit deborahbakti.com.

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Avsnitt(24)

What Fuels Creative Teams: A Relational Approach with Amy Climer

What Fuels Creative Teams: A Relational Approach with Amy Climer

What if creativity isn’t something a few people are born with but a skill that every team can learn and apply?In today's episode, Dr. Amy Climer invites us to rethink what it means to be creative, and...

8 Juli 202531min

What If a 15-Second Story Could Change Everything? A Relational Approach with Marsha Shandur

What If a 15-Second Story Could Change Everything? A Relational Approach with Marsha Shandur

What if connection was as simple as sharing a 15-second story?In this episode of The Relational Approach Podcast, Marsha Shandur guides us into the world of storytelling, not just as entertainment, bu...

24 Juni 202531min

High Performance Starts with Presence: A Relational Conversation with Dr. Liane Davey

High Performance Starts with Presence: A Relational Conversation with Dr. Liane Davey

What if high performance in seniors’ care starts not with doing more but with showing up differently?In this episode of The Relational Approach Podcast, Dr. Liane Davey introduces us to the concept of...

10 Juni 202533min

From Fatigue to Connection: A Relational Approach with Denise Brown

From Fatigue to Connection: A Relational Approach with Denise Brown

What if supporting caregivers wasn’t about having all the answers… but simply making space to listen?In today's episode, Denise Brown shares a powerful reminder: presence isn’t a soft skill, it’s the ...

27 Maj 202531min

Building Trust Through Family Councils: A Relational Conversation with Lisa Dawson

Building Trust Through Family Councils: A Relational Conversation with Lisa Dawson

What if family councils could become a bridge instead of a battleground?In this episode of The Relational Approach Podcast, Lisa Dawson shares what it really takes to build trust between care teams an...

13 Maj 202526min

Residents Who Shape Culture: The Relational Approach with Rose Lamb and Lou Watson

Residents Who Shape Culture: The Relational Approach with Rose Lamb and Lou Watson

What if the most powerful voice in the hiring process isn’t the manager but the resident?In today’s episode, Rose Lamb and Lou Watson show us what it looks like when residents aren’t just living in a ...

29 Apr 202530min

Purposeful Work and Deep Alignment: A Relational Approach with Dr. Katie Keller Wood

Purposeful Work and Deep Alignment: A Relational Approach with Dr. Katie Keller Wood

What if it’s not about balance at all, but alignment?In this episode of The Relational Approach Podcast, Dr. Katie Keller Wood brings a Montessori-inspired lens to caregiving, offering gentle wisdom o...

15 Apr 202533min

Taming Fear and Building Trust: A Relational Approach with Mindy Spigel

Taming Fear and Building Trust: A Relational Approach with Mindy Spigel

What if the real barrier to connection in seniors’ care isn’t communication, but fear?In today's episode, Mindy Spigel helps us reframe how we respond to families in moments of fear, stress, and uncer...

1 Apr 202533min

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