3: From Burnout to Balance with Lyana and Carissa Spinner: The Impact of Systems on Our Business

“Setting an actual standard and expectation for them [employees] made a big difference because they knew what they were supposed to do.” - Carissa Spinner

Sign up for a FREE call with Jeannie. Click the link here: https://debbiesardone.com/coachjeannie. Ready to turn your grime story into a success story? Get a free strategy session with CBF Coach Jeannie Henderson and learn about how Cleaning Business Fundamentals will give you the proven strategies you need to grow a thriving, profitable cleaning business.

Episode Summary: In this insightful episode of True Grime Stories, host Jeannie welcomes Lyana and Carissa Spinner, the dynamic duo behind All Seasons Cleaning in Ludington, Michigan. Since starting their business in 2014, the Spinners have experienced both challenges and triumphs, but it was their decision to implement systems that truly transformed their business. In this episode, they share their journey, the struggles of running a cleaning business without proper systems, and how adopting Cleaning Business Fundamentals (CBF) led to explosive growth.

They dive deep into the specific changes they made, the initial pushback they received from their team, and the ultimate success that followed. This episode is packed with actionable tips for cleaning business owners and entrepreneurs who want to grow their business without sacrificing their personal lives.

Key Topics:

The Importance of Systems:

• Lyana and Carissa discuss how, in the early days, they had no clear systems for their cleaning business, which led to inefficiencies, burnout, and high employee turnover. Implementing processes, including speed cleaning techniques and proper documentation, helped their business become more efficient.

From Burnout to Breakthrough:

• The Spinners share how they were working 12-15 hours a day, unable to take vacations, and often feeling overwhelmed. By adopting systems and delegating tasks, they were able to regain control of their time and grow their business.

The Role of Leadership:

• A key step in their transformation was learning to empower their team and trust them to take responsibility. This shift in leadership style helped improve employee retention and company morale.

Resistance to Change & Overcoming It:

• Initially, their team resisted new systems like the use of aprons, but Lyana and Carissa handled the pushback with a clever strategy: they asked their staff to try it for two weeks, and no one wanted to go back after that.

Phenomenal Business Growth:

• Since implementing systems, All Seasons Cleaning saw their revenue nearly double in just over a year. In July 2023 alone, their revenue was almost 3X what it was in July 2022. This was made possible through CBF and disciplined application of business fundamentals.

The Power of Mentorship:

• Meeting industry experts like Debbie Sardone and connecting with fellow cleaning business owners, like Kathy Merchant, was instrumental in their business's success. They emphasize the value of having a business coach to provide guidance and accountability.

Guest’s Information:

• Cleaning Business Fundamentals (CBF): A system that helped Lyana and Carissa transform their business.
• Speed Cleaning Seminar: Where Lyana and Carissa learned new techniques that improved their efficiency. https://speedcleaning.com/
• Learn more about All Seasons Cleaning LLC at https://www.allseasoncleans.com/

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