Grace Under Pressure in Handling Difficult Customers
Seth Said It29 Dec 2023

Grace Under Pressure in Handling Difficult Customers

When Harry Gordon Selfridge proclaimed "the customer is always right" over a century ago, he couldn't have imagined the lively debate it would spark on our show. My co-host, Nik Dawson, and I dissect this service industry commandment with a mix of storytelling and analysis. We take you behind the scenes of customer service, where the lines between respect, boundaries, and tough love are as intricate as the inner workings of a pool filter. From business owners to the corners of retail, our exp...

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Avsnitt(18)

Accountability Is Not An Attack

Accountability Is Not An Attack

Accountability isn’t trending, but excuses are. I’m talking about the uncomfortable shift I keep seeing where people want sympathy, grace, and validation, yet can’t handle honest feedback without turn...

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Reinventing Yourself When No One Understands

Reinventing Yourself When No One Understands

Reinventing yourself can feel less like a comeback and more like walking around in a life you barely recognize. I’m talking about that quiet stretch where nothing is “wrong,” but everything is differe...

19 Maj 12min

Recognize The Good Times Before They’re Gone

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Stop scrolling past the real good times. We dig into why steady seasons often look boring on the surface yet quietly fuel your best work, strongest relationships, and clearest thinking. If you’ve ever...

23 Jan 10min

I Built It — Then I Let It Go

I Built It — Then I Let It Go

What if the bravest move isn’t scaling harder, but choosing to close a chapter that works? Seth takes us inside the real math of momentum, walking through the journey from a truck and a Home Depot pre...

9 Jan 18min

I’m Not Motivated -- And I’m Done Pretending That’s a Problem

I’m Not Motivated -- And I’m Done Pretending That’s a Problem

Tired of “new year, new you” pressure? So am I. After a hard 2025, I'm choosing honesty over hype and better reasons over bigger output. This conversation opens the hood on momentum, grief, and motiva...

2 Jan 13min

The Comeback: Seth Said It Returns September 23rd

The Comeback: Seth Said It Returns September 23rd

Seth Said It is back—and this time, it’s bigger than business. In this teaser episode, Seth shares what’s to come this season: raw conversations on growth, failure, faith, and the real-world events sh...

17 Sep 20251min

Seth Shares Startup Survival Tips

Seth Shares Startup Survival Tips

Entrepreneurship requires commitment and resilience, with a truthful look at the challenges that often go unspoken. Success in this realm hinges on embracing chaos, focusing on customer solutions, and...

20 Feb 20259min

Some Pray for You, Some Prey on You: Why You Shouldn't Share Your Goals with Everyone

Some Pray for You, Some Prey on You: Why You Shouldn't Share Your Goals with Everyone

Not everyone clapping for you is on your team. Some people will pray for your success, while others will prey on your dreams—and sometimes, it’s the people closest to you. In this episode, I’m breakin...

30 Jan 202514min

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