Cornell Hospitality Quarterly: What Matters More?: Contrasting the Effects of Job Satisfaction and Service Climate on Hotel Food and Beverage Managers' Job Performance

Glenn Withiam talks to Sean Way about his and co-authors, Michael Sturman and Carola Raab's article in the May 2010 issue of Cornell Hospitality Quarterly entitled, "What Matters More? Contrasting the Effects of Job Satisfaction and Service Climate on Hotel Food and Beverage Managers' Job Performance." This podcast discusses the concept that employee job satisfaction is a causal driver of employee job performance, customer satisfaction, and company performance.