Cornell Hospitality Quarterly: What Matters More?: Contrasting the Effects of Job Satisfaction and Service Climate on Hotel Food and Beverage Managers' Job Performance

Cornell Hospitality Quarterly: What Matters More?: Contrasting the Effects of Job Satisfaction and Service Climate on Hotel Food and Beverage Managers' Job Performance

Glenn Withiam talks to Sean Way about his and co-authors, Michael Sturman and Carola Raab's article in the May 2010 issue of Cornell Hospitality Quarterly entitled, "What Matters More? Contrasting the Effects of Job Satisfaction and Service Climate on Hotel Food and Beverage Managers' Job Performance." This podcast discusses the concept that employee job satisfaction is a causal driver of employee job performance, customer satisfaction, and company performance.

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Avsnitt(155)

FBR: Empirics in Family Business Research: Progress, Challenges, and the Path Ahead

FBR: Empirics in Family Business Research: Progress, Challenges, and the Path Ahead

Assistant Editor Karen Vinton speaks with Tyge Payne about his paper, published in the March special issue of FBR, which considers empirical trends in family business research.

22 Jan 201612min

JMI Six Degrees: Marvin Weisbord

JMI Six Degrees: Marvin Weisbord

Denie Burks interviews Marvin Weisbord about his life and career.

19 Jan 201624min

JMI Six Degrees: David W. Jamieson

JMI Six Degrees: David W. Jamieson

Denie Burks interviews David W. Jamieson about his life and career.

19 Jan 201626min

FBR: Examining Family Firm Succession from a Social Exchange Perspective: A Multi-Phase, Multi-Stakeholder Review

FBR: Examining Family Firm Succession from a Social Exchange Perspective: A Multi-Phase, Multi-Stakeholder Review

Assistant Editor Karen Vinton speaks with Joshua J. Daspit and James J. Chrisman about their article on family firm succession, published in the March 2016 special review issue.

13 Jan 201617min

JME: Entrepreneurial Failure as a Threshold Concept: The Effects of Student Experiences

JME: Entrepreneurial Failure as a Threshold Concept: The Effects of Student Experiences

Jane Murray interviews authors Alexander Bolinger and Kory Brown about their article, which explores how educators can teach the costs and benefits of entrepreneurial failure to provide students with ...

11 Jan 201613min

HRD: Affective Commitment as a Core Essence of Organizational Commitment: An Integrative Literature Review

HRD: Affective Commitment as a Core Essence of Organizational Commitment: An Integrative Literature Review

Author Zachary Mercurio discusses his paper, "Affective Commitment as a Core Essence of Organizational Commitment: An Integrative Literature Review," published in the December 2015 issue of Human Reso...

8 Jan 201610min

HRD: Characteristics of "Masculinized" Industries: Gay Men as a Provocative Exception to Male Privilege and Gendered Rules

HRD: Characteristics of "Masculinized" Industries: Gay Men as a Provocative Exception to Male Privilege and Gendered Rules

Author Dr. Joshua Collins discusses how male privilege impacts gay men working in masculinized industries.

17 Dec 201513min

FBR: The Impact of Shared Stories on Family Firm Innovation

FBR: The Impact of Shared Stories on Family Firm Innovation

Assistant Editor Karen Vinton interviews author Nadine Kammerlander about her article on how shared stories impact family firm innovation, based on a multiple case study of 41 Sardinian wineries.

1 Dec 201516min

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