Cornell Hospitality Quarterly: What Matters More?: Contrasting the Effects of Job Satisfaction and Service Climate on Hotel Food and Beverage Managers' Job Performance

Cornell Hospitality Quarterly: What Matters More?: Contrasting the Effects of Job Satisfaction and Service Climate on Hotel Food and Beverage Managers' Job Performance

Glenn Withiam talks to Sean Way about his and co-authors, Michael Sturman and Carola Raab's article in the May 2010 issue of Cornell Hospitality Quarterly entitled, "What Matters More? Contrasting the Effects of Job Satisfaction and Service Climate on Hotel Food and Beverage Managers' Job Performance." This podcast discusses the concept that employee job satisfaction is a causal driver of employee job performance, customer satisfaction, and company performance.

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Avsnitt(155)

Journal of Management - The Chrysalis Effect: How Ugly Initial Results Metamorphosize Into Beautiful Articles

Journal of Management - The Chrysalis Effect: How Ugly Initial Results Metamorphosize Into Beautiful Articles

The issue of a published literature not representative of the population of research is most often discussed in terms of entire studies being suppressed. However, alternative sources of publication bi...

20 Mars 20149min

Human Relations Podcast 7: Workplace Mindfulness

Human Relations Podcast 7: Workplace Mindfulness

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20 Mars 201410min

Human Relations Podcast 6: Obesity in organizational contexts

Human Relations Podcast 6: Obesity in organizational contexts

Dr Charlotta Levay discusses her research on obesity in organizational contexts.

9 Dec 20137min

Human Relations Podcast 5: Abusive Supervision

Human Relations Podcast 5: Abusive Supervision

Stefan Klaussner discusses his paper on abusive supervision and how supervisor-subordinate interaction can escalate in organisations.

13 Nov 20137min

Family Business Review - How Does Knowledge Sharing Among Advisors From Different Disciplines Affect the Quality of the Services Provided to the Family Business Client? An Investigation From the Family Business Advisor's Perspective

Family Business Review - How Does Knowledge Sharing Among Advisors From Different Disciplines Affect the Quality of the Services Provided to the Family Business Client? An Investigation From the Family Business Advisor's Perspective

Emma Su of the Asian Family Enterprise Forum in Canada talks with Karen Vinton about her article on knowledge sharing among advisors, co-authored by Junsheng Dou of Zhejiang University in China and pu...

28 Aug 20139min

Family Business Review - The Landscape of Family Business Outcomes

Family Business Review - The Landscape of Family Business Outcomes

Ritch Sorenson of the University of St. Thomas talks with Karen Vinton about his article on the family business "landscape," co-authored by Andy Yu, G. T. Lumpkin, and Keith H. Brigham. The paper was ...

15 Aug 201321min

Family Business Review - Transitional Leadership of Advisors as a Facilitator of Successors' Leadership Construction

Family Business Review - Transitional Leadership of Advisors as a Facilitator of Successors' Leadership Construction

Carlo Salvato of Bocconi University talks with Karen Vinton about his paper on family enterprise advisors, co-authored by Guido Corbetta of Bocconi University.

9 Aug 201320min

Human Relations Podcast 4: Reinventing Retirement

Human Relations Podcast 4: Reinventing Retirement

Ryan Sheales introduces the special issue on reinventing retirement. Co-guest editor Leisa Sargent explores critical perspectives on international and European policy on work and retirement with Simon...

24 Jan 201317min

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