Smol but mighty: The CGO & CMO Fueling this £44M Disruptor in Homecare

Smol but mighty: The CGO & CMO Fueling this £44M Disruptor in Homecare

What’s the ACTUAL difference between a Chief Growth Officer and a Chief Marketing Officer,what do they do and why might a high-growth brand need both?

BGH host Fiona Fitz has been in the industry for 25+ years, and believe it or not, these roles are relatively new, borrowed from the worlds of tech and e-commerce, pure plays. So we decided it was high time to investigate what exactly a chief growth officer does and how they work alongside a chief marketing officer.

In this episode of Brand Growth Heroes, Fiona digs into that exact question with two of the most strategic minds behind one of the UK’s most successful DTC brands, smol. Neil Campbell is Chief Growth Officer, and Hilary Strong is Smol’s Chief Marketing Officer. Together, they break down how they work in tandem to scale a brand that’s grown to £44M in sales, without relying on traditional advertising or a big retail presence.

Neil and Hilary explore how customer lifetime value, subscription retention, and channel strategy combine to build a high-repeat-rate, mission-led brand. They also discuss how Smol segments its audience, turns data into action, and balances performance marketing with long-term brand building.

If you’ve ever wondered how to move from organic to scalable growth—or whether it’s time to bring in more senior commercial firepower to your team, this conversation will give you both the strategic context and the practical next steps. You’ll hear how Smol has built a brand so loved that customers travel across the country just to meet the team in person and why they’re still holding off on going big in retail despite the temptation.

This episode is packed with real-world insight, actionable strategy, and a glimpse into what modern DTC growth leadership really looks like. Enjoy!

Useful Links:

smol website

Connect with Neil Campbell

Connect with Hilary Strong

Follow smol on Instagram & Facebook

A small favour: If this episode inspires you to think about new ways to drive business growth, please hit FOLLOW and even leave a review! This tiny gesture means the world to us and allows us to share these nuggets of insight and value with you more often. We see every new follower and read every review, so thank you in advance!

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Thanks to Brand Growth Heroes’ podcast sponsor - Joelson, the commercial law firm

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If you're a founder, you already know how much of your energy goes into building the perfect product, creating standout branding and connecting with your consumers.

But don’t forget that scaling a CPG business also comes with a maze of legal complexities that can make or break your business journey. From contracts, term sheets and regulatory compliance to protecting your brand's intellectual property as you expand, it's essential to get it right.

And that starts with the right legal partner.

So we're thrilled to introduce Joelson, a leading commercial law firm that specialises in guiding the founders of scaling CPG brands, as Brand Growth Heroes' sponsor.

With long-term relationships with clients like Little Moons, Trip, Eat Natural, Bear Graze, and Pulsin, Joelson is also famous for advising the innocent founders in their landmark sale to Coca-Cola! As a female team, we are especially impressed by Joelson's commitment to championing female founders in CPG.

Not many law firms are also BCorps, nor do they specialise in helping founders navigate the legal challenges of scaling without stifling the creativity and momentum that got you here in the first place. So thanks, Joelson—we’re delighted to have you on board.

If you'd like to get in touch to find out more, why don't you drop them a line at hello@joelsonlaw.com!

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A tiny favour: If this episode inspires you to think about new ways to drive business growth, please could you click FOLLOW or SUBSCRIBE on your favourite podcast app and leave a review?

This small gesture from you means the world to us, and allows us to share these nuggets of insight and value with you more often.

You won’t want to miss the next episode, in which Fiona Fitz talks with another successful founder of a challenger brand who shares more valuable insights into driving growth.

Please don't hesitate to join our Brand Growth Heroes community to stay updated with captivating stories and learnings from your beloved brands on their path to success!

Follow us on our Brand Growth Heroes socials: LinkedIn, Facebook, Instagram and YouTube.

Thanks to our Sound Engineer, Gyp Buggane, Ballagroove.com and podcast producer/content creator, Kathryn Watts, Social KEWS.

Avsnitt(111)

Tony's Chocolonely launches in the UK...and it's flying

Tony's Chocolonely launches in the UK...and it's flying

How do you grow a Chocolate brand to €70m in Sales without ever spending a penny on advertising? How do you get into EVERY SINGLE Sainsbury's store in the UK at launch...and account for over 35% of Chocolate sales at Wholefoods UK within 16 weeks?  Listen to Ben Greensmith of Tony's Chocolonely tell us about THE most authentic and meaningful brand promise in Food and Bev - the serious attempt by Tony’s Chocolonely to change the Cocoa industry from the inside out, in order to eradicate childhood slavery and child labour in Cocoa producing countries.

11 Aug 201930min

Founder of The Coconut Collaborative and GU Chocolate Puds on building 2 insurgent food brands

Founder of The Coconut Collaborative and GU Chocolate Puds on building 2 insurgent food brands

Who manages to create and build not 1 but 2 insurgent food brands that transform categories and what shoppers expect from their supermarket aisle? That's right, James Averdieck of The Coconut Collaberative and GU Chocolate Puds! Listen to James describe the drivers of the transformational growth he has experienced with both his businesses, from the importance of having people with Food Industry experience on his teams to being obsessed with product quality and great, quirky brands that resonate with consumers.

17 Juli 201923min

Founder of VitHit, UK's Best Selling & Fastest Growing Functional Drinks brand talks to us about how long it can take

Founder of VitHit, UK's Best Selling & Fastest Growing Functional Drinks brand talks to us about how long it can take

Did you know that it's NOT a Coke or a Pepsi-owned brand that holds the title of the UKs best-selling functional drink, but an Irish brand called VITHIT! I really enjoyed talking to my old buddy and fellow-Irishman Gary Lavin, Founder of this super-charged, low calorie vitamin drinks range https://www.vithit.com. I’ve known Gary and followed VITHIT's progress for over 15 years, and what really intrigues me about this story is that most of this growth has been unlocked over the 5 past years. I’m also really inspired by Gary’s sheer honesty about mistakes he thinks he made and the doggedness that has been necessary to get the business to where it’s at today. Listen to Gary take us though the drivers of this recent transformational growth, how he recognised them, and what he’d do differently if he had to start over.

1 Juli 201935min

Sam Dennigan, Founder of Strong Roots, the UK's Fastest Growing Food & Beverage brand

Sam Dennigan, Founder of Strong Roots, the UK's Fastest Growing Food & Beverage brand

In this episode we talk to Sam Dennigan, Founder and CEO of the UK’s Fastest Growing Food Brand, Strong Roots. Strong Roots is a super-successful frozen food brand that offers plant-based, tasty, convenient and healthy food for everyone. Founded and launched in Ireland, it has delivered transformational growth in both Ireland and the UK, doubling its turnover each year and recently taking pole position as the UK's Fastest Growing Food & Beverage brand. Listen to Sam desecribe how his experience in his family’s food business has shaped Strong Roots’ success, on how everyone in the company needs to be a Sales person, and the importance of earning the respect of early adopters and being “found” or discovered by consumers.

9 Juni 201920min

 World-leading expert in Global Consumer Goods Industries tells us what's worrying large CPG companies right now

World-leading expert in Global Consumer Goods Industries tells us what's worrying large CPG companies right now

Fiona Fitz and Professor Dr Jan-Benedict Steenkamp, author, distinguished scholar and one of the world’s leading experts in the Consumer Packaged Goods industry, discuss what's worrying large Consumer Packaged Goods companies about driving organic growth. Professor Steenkamp suggests three things large CPG companies should be doing differently. http://www.brandgrowthheroes.com/2019/02/01/episode-4-interview-with-jan-benedict-steenkamp-leading-expert-consumer-goods-industries/

12 Maj 201932min

Huel: How to drive growth in 3 insurgent brands, CEO James McMaster

Huel: How to drive growth in 3 insurgent brands, CEO James McMaster

James McMaster, CEO of insurgent brand Huel, describes his experience of driving transformational growth at 3 well-known global food brands. He talks about how mindset beats skill-set, the importance of choosing the right people, and how transformational brand can radically change both consumer and shopper behaviour. http://www.brandgrowthheroes.com/2019/01/03/episode-3-interview-with-james-mc-master-ceo-of-huel/

10 Maj 201933min

Ep 02: Introducing the new 4Ps of Transformational Growth in CPG categories

Ep 02: Introducing the new 4Ps of Transformational Growth in CPG categories

Your host Fiona Fitzpatrick of Fiona Fitz Consulting introduces the New 4Ps of Transformational Growth in Consumer Goods Categories: People (or the kinds of people who work for the company), Process (or how the job to-be-done gets both defined and approached), Category Positioning (or where the brand positions itself relative to the competition) and finally, the Brand and Product Promise. http://www.brandgrowthheroes.com/2019/01/02/episode-2-introducing-the-new-4ps-of-transformational-growth/

2 Maj 20193min

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