Operational Excellence in Government with Matthew Singh

This week on the podcast, I am speaking with Matthew Singh. Matthew is the Director of Operational Excellence and Master Black Belt for the Department of Administrative Services in the state of Nebraska and has 20 years of experience in progressive management roles.

In this episode, Matt and I talk about Operational Excellence, his work in the state of Nebraska and the importance of listening to the voice of the customer as a leader.

What You’ll Learn This Episode:

• How Matt got his start with Operational Excellence and Lean
• The importance of Voice of the Customer
• Building a culture of innovation
• The importance of asking for help as a team leader
• Why you need to understand the “why” behind Operational Excellence
• Nebraska and how the state is tackling Operational Excellence

About the Guest:

Matt Sing is the Director of Operational Excellence and Master Black Belt for the Department of Administrative Services in the state of Nebraska. Over the last 20 years he has previously served in a variety of progressive management roles including sales & service, operations, and supply chain.

He is also certified as a Master Black Belt in Six Sigma, Master Black Belt in Lean Six Sigma, Certified Lean Sensei, and holds the Project Management Professional (PMP) credential. Singh is a member of the advisory board of directors for the Nebraska Business Development Center (NBDC). He also serves on the University of Nebraska- Omaha advisory board of directors for their Supply Chain Management Programs. He holds the honor of being featured as a key stakeholder in a Harvard case study that is used by Harvard’s executive education program to teach others throughout the world about process improvement.

Singh is involved with his local church in Gretna Nebraska where he lives with his wife Erin and their two children.

Important Links:

https://das.nebraska.gov/coe/

https://www.linkedin.com/in/matthew-singh-mba-ms-mbb-pmp-2512b463/