Plugged In: The Brain of IT - Why Knowledge Isn’t Power Until It’s Shared
In this jam-packed episode of Plugged In, Tyler and Jessica dive deep into the unsung hero of ITIL practices—Knowledge Management. They unpack why having data isn’t enough, how to transform tacit expe...
30 Juli 202514min
Plugged In: The SIAM Fix
When services break and no one takes the blame, it’s time for a new approach. Tyler and Jessica unpack Service Integration and Management—what it is, why it matters, and how it transforms supplier cha...
24 Juli 202517min
Elevate ITSM: Not Your Grandma’s Help Desk
Forget everything you think you know about the help desk. In this episode of ITIL 4 Unplugged: Elevate ITSM, Tyler and Jessica uncover the true role of the modern Service Desk — from swarming and self...
9 Juli 202513min
Elevate ITSM: The Problem with Problems – Inside ITIL 4 Problem Management
Why do the same incidents keep showing up? Who’s actually fixing what’s causing the chaos? In this episode of ITIL 4 Unplugged, Tyler and Alex dive into the world of Problem Management — and somehow m...
2 Juli 202512min
Elevate ITSM: Eyes Wide Open - Mastering Monitoring and Event Management
Join Alex and Tyler as they explore the always-awake world of Monitoring and Event Management in ITIL 4! In this engaging deep dive, discover how to transform your IT operations from reactive firefigh...
25 Juni 202515min
ITSM Elevate: Mapping the Digital Universe - Service Configuration Management Decoded
Join hosts Tyler and Alex as they unpack one of ITIL® 4 most critical yet misunderstood practices - Service Configuration Management. Think of it as creating a GPS for your digital infrastructure! In ...
18 Juni 202516min
ITSM Elevate: Release vs Deployment - Behind the Curtain of Change
In this episode of ITIL® 4 Unplugged: Elevate Your ITSM, Tyler and Rachel untangle the often-confused practices of Release Management and Deployment Management. Through real-world examples, natural co...
11 Juni 202510min
