122: How to Use Social Media In Emergency Situations: Winter Storm Edition

122: How to Use Social Media In Emergency Situations: Winter Storm Edition

Power outages and no running water have left Texas and other parts of the South reeling from the effects of a deep freeze in mid-February that has created a huge communication need for services that meet the most basic needs. The recent natural disasters have shown that social media is an integral part of the crisis response. When leadership and communications work together to plan the right response to reach stakeholders, the most effective plans optimize social media. In this episod...

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Avsnitt(386)

Brad Pitt Owns This Article

Brad Pitt Owns This Article

Brad Pitt gave Esquire a Monday. Molly McPherson breaks down what he actually bought with it. The September cover profile reads like an ordinary man letting a writer into his house — the dogs, the Pe...

14 Aug 27min

Nicole LaPera's Crisis Is Not The Throuple

Nicole LaPera's Crisis Is Not The Throuple

A self-help influencer with nearly nine million followers is being sued by her own business partner, who is also one third of her marriage and, according to the filings, the person who actually wrote ...

7 Aug 30min

Cracker Barrel CEO's Downfall: A Masterclass in What NOT to Do

Cracker Barrel CEO's Downfall: A Masterclass in What NOT to Do

The CEO of Cracker Barrel lost her job this week, and the tell was sitting in an interview she gave months earlier. A year after the logo backlash — the one that generated a wall of press, then a seco...

3 Aug 24min

Did Taylor Farms Handle the Crisis Correctly? Here's What Happened

Did Taylor Farms Handle the Crisis Correctly? Here's What Happened

Taylor Farms got the apology it wanted. The FDA told the company that one iceberg lettuce product from Central Mexico had a “confirmed positive” cyclospora test, then said the next day it had made a m...

27 Juli 30min

The Justin Baldoni Video Worked Because It Didn't Look Like PR

The Justin Baldoni Video Worked Because It Didn't Look Like PR

Justin Baldoni hadn't said a public word in almost two years. Then last week he propped up a phone, sat down next to his wife Emily, and posted a video to his own Instagram — no publicist, no People m...

17 Juli 37min

What Everyone Missed About Graham Platner

What Everyone Missed About Graham Platner

Molly stood in the back of a Maine town hall, watching an oyster farmer from Sullivan hold a room with no notes, and texted her kids that they might be looking at the state's next senator. On Monday m...

10 Juli 37min

The Newsroom Is Gone. AI Filled the Vacancy with Linda Zebian of Muck Rack

The Newsroom Is Gone. AI Filled the Vacancy with Linda Zebian of Muck Rack

This one was ripped straight from Molly's morning. A client in the middle of a professional crisis that went viral and personal - social media vigilantes mobilizing online, a position lost - and the c...

3 Juli 24min

The Coverup Always Outlives the Crisis

The Coverup Always Outlives the Crisis

This week the stories all share the same fingerprint: people who think the rules don't apply to them. Crisis-communications expert Molly McPherson breaks down why the Mike Vrabel–Dianna Russini saga s...

26 Juni 31min

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