13: Joey Coleman | How to Ensure Lifelong Loyalty

13: Joey Coleman | How to Ensure Lifelong Loyalty

Joey Coleman (@thejoeycoleman) is a customer experience designer, an award-winning speaker, creator of First 100 Days methodology, and author of the upcoming Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days.

"We're not paying attention to maintaining the relationships that we claim are important to us." -Joey Coleman

What We Discussed with Joey Coleman:
  • Why everyone has customers -- even if we don't own a business.
  • Why the first hundred days of a customer life cycle are the most important -- and if you can get the experience right within this time frame, you've got a customer for life.
  • The eight phases of a customer journey and how they apply to business and personal relationships.
  • The experience mindset -- why it's important and how we can develop it.
  • Why Joey's only gotten three tickets in spite of being pulled over by the police 81 times.
  • And much more...

Sign up for Six-Minute Networking -- our free networking and relationship development mini course -- at jordanharbinger.com/course!

Like this show? Please leave us a review here -- even one sentence helps! Consider leaving your Twitter handle so we can thank you personally!

Full show notes and resources can be found here.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Avsnitt(1234)

1161: Tegan Broadwater | How a White Cop Infiltrated the Crips Part Two

1161: Tegan Broadwater | How a White Cop Infiltrated the Crips Part Two

Undercover work is psychological warfare in designer jeans. Ex-cop Tegan Broadwater explains how authenticity beats acting when lives are on the line. [Pt. 2/2 — Find Pt. 1/2 here!]Jordan's must reads (including books from this episode): AcceleratEdFull show notes and resources can be found here: jordanharbinger.com/1161What We Discuss with Tegan Broadwater:How Tegan Broadwater went undercover and infiltrated the Crips gang for 18 months, working mostly off-the-books without proper backup or supervision.What happened when Tegan discovered a corrupt police officer selling information to gang members and warning them of raids — while superiors ignored his detailed complaint and evidence.How budget constraints forced dangerous solo operations rather than proper surveillance teams, using a single patrol officer as backup via an open phone line.How Tegan's efforts successfully built a 51-person conspiracy case with FBI partnership, resulting in arrests averaging 19-year sentences and solving nine cold case murders.Why a focus on mentoring at-risk youth is society's best chance at breaking cycles of crime — supporting children of incarcerated parents through education, job skills, and positive role models creates lasting change.And much more...And if you're still game to support us, please leave a review here — even one sentence helps! Sign up for Six-Minute Networking — our free networking and relationship development mini course — at jordanharbinger.com/course!Subscribe to our once-a-week Wee Bit Wiser newsletter today and start filling your Wednesdays with wisdom!Do you even Reddit, bro? Join us at r/JordanHarbinger!This Episode Is Brought To You By Our Fine Sponsors:Northwest Registered Agent: northwestregisteredagent.com/jordanOura Ring: 10% off: ouraring.com/jordanCayman Jack: caymanjack.comAirbnb: airbnb.com/hostLand Rover Defender: landroverusa.comMiss the two-parter we did with Jack Barsky — author of Deep Undercover: My Secret Life and Tangled Allegiances as a KGB Spy in America? Start with episode 285: Jack Barsky | Deep Undercover with a KGB Spy in America!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

29 Maj 56min

1160: Tegan Broadwater | How a White Cop Infiltrated the Crips Part One

1160: Tegan Broadwater | How a White Cop Infiltrated the Crips Part One

Undercover work is psychological warfare in designer jeans. Ex-cop Tegan Broadwater explains how authenticity beats acting when lives are on the line. [1/2]Jordan's must reads (including books from this episode): AcceleratEdFull show notes and resources can be found here: jordanharbinger.com/1160What We Discuss with Tegan Broadwater:Drug enforcement is akin to treading water. Police work prevents drug problems from worsening rather than eliminating them, putting officers at extreme risk just to maintain the status quo.Undercover cops never use drugs. Officers use clever tactics like fake courthouse visits to build street credibility without compromising their cases or health through actual drug use.Gang operations are surprisingly business-like. Crips run complex enterprises with rental properties, specialized roles, and supply chains, though internal conflicts limit their effectiveness.Trust is the currency of illegal business. When drug dealers invite outsiders to their houses, it represents a major security breach and indicates significant trust in their criminal relationships.Authenticity beats acting under pressure. An undercover agent needs to stay true to their core personality rather than adopting elaborate personas that fall apart under high-stress situations that might out them in the field. Stay tuned for part two of this episode later this week for more tactical insights!And much more...And if you're still game to support us, please leave a review here — even one sentence helps! Sign up for Six-Minute Networking — our free networking and relationship development mini course — at jordanharbinger.com/course!Subscribe to our once-a-week Wee Bit Wiser newsletter today and start filling your Wednesdays with wisdom!Do you even Reddit, bro? Join us at r/JordanHarbinger!This Episode Is Brought To You By Our Fine Sponsors:The Cybersecurity Tapes: thecybersecuritytapes.comFactor: 50% off first box: factormeals.com/factorpodcast, code FACTORPODCASTProgressive: Free online quote: progressive.comAudible: Visit audible.com/jhs or text JHS to 500-500Boll & Branch: 15% off first set of sheets: bollandbranch.com, code JORDANLand Rover Defender: landroverusa.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

27 Maj 59min

1159: IQ Tests | Skeptical Sunday

1159: IQ Tests | Skeptical Sunday

Do IQ tests measure your fixed intellect, or is there more to the equation? Despite their dark history, Michael Regilio bears good news on Skeptical Sunday!Welcome to Skeptical Sunday, a special edition of The Jordan Harbinger Show where Jordan and a guest break down a topic that you may have never thought about, open things up, and debunk common misconceptions. This time around, we’re joined by skeptic, comedian, and podcaster Michael Regilio!Jordan's must reads (including books from this episode): AcceleratEdFull show notes and resources can be found here: jordanharbinger.com/1159On This Week's Skeptical Sunday:In 1927, the US Supreme Court supported forced sterilization of "feeble-minded" people based on IQ scores. Over 7,000 were sterilized in North Carolina alone. Nazi war criminals later cited American eugenics programs as inspiration.Early IQ tests asked about Edgar Allan Poe and bowling terminology. These measured cultural knowledge, not intelligence, disadvantaging anyone without specific educational or social backgrounds. This could mean the difference between becoming an officer or cannon fodder in WWI.Researcher James Robert Flynn determined that IQ scores have risen three points per decade throughout the 20th century. But contrary to claims made in the 1994 book The Bell Curve, this "Flynn effect" isn't due to evolution or genetics, but factors like better nutrition, cleaner water, smaller families, and more cognitively demanding environments.ChatGPT scores 99.9th percentile verbally but fails simple logic puzzles humans solve instantly. This demonstrates how intelligence isn't a single number — it's more like a jazz ensemble where mathematical reasoning, emotional intelligence, creativity, and street smarts all play different instruments. Trying to capture that symphony with one test is like describing a rainbow using only numbers.IQ tests aren't worthless — they're just misunderstood. Use them as diagnostic tools, not destiny predictors. Low pattern recognition score? Practice puzzles. Weak verbal reasoning? Read more complex texts. Identify specific cognitive areas to strengthen rather than accepting a single number as your limit. Your IQ isn't your written-in-stone fate — it's your starting coordinates on an infinitely expandable map of human potential.Connect with Jordan on Twitter, Instagram, and YouTube. If you have something you'd like us to tackle here on Skeptical Sunday, drop Jordan a line at jordan@jordanharbinger.com and let him know!Connect with Michael Regilio at Twitter, Instagram, and YouTube, and make sure to check out the Michael Regilio Plagues Well With Others podcast here or wherever you enjoy listening to fine podcasts!And if you're still game to support us, please leave a review here — even one sentence helps! Sign up for Six-Minute Networking — our free networking and relationship development mini course — at jordanharbinger.com/course!Subscribe to our once-a-week Wee Bit Wiser newsletter today and start filling your Wednesdays with wisdom!Do you even Reddit, bro? Join us at r/JordanHarbinger!This Episode Is Brought To You By Our Fine Sponsors:FlyKitt: 15% off: flykitt.com, code JORDANCaldera Lab: 20% off: calderalab.com/jordan, code JORDANHiya: 50% off first order: hiyahealth.com/jordanSimpliSafe: 50% off + 1st month free: simplisafe.com/jordanProgressive: Free online quote: progressive.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

25 Maj 50min

1158: Can Coup Against Kin Save Family Fortune? | Feedback Friday

1158: Can Coup Against Kin Save Family Fortune? | Feedback Friday

Your sister and niece hijacked the family business through fear and fraud, and you've got the evidence. Time for a corporate coup? It's Feedback Friday!And in case you didn't already know it, Jordan Harbinger (@JordanHarbinger) and Gabriel Mizrahi (@GabeMizrahi) banter and take your comments and questions for Feedback Friday right here every week! If you want us to answer your question, register your feedback, or tell your story on one of our upcoming weekly Feedback Friday episodes, drop us a line at friday@jordanharbinger.com. Now let's dive in!Jordan's must reads (including books from this episode): AcceleratEdFull show notes and resources can be found here: jordanharbinger.com/1158On This Week's Feedback Friday:Where in the world is Gabe?Your mom built a thriving manufacturing empire from the ashes of debt, but now your sister and niece are treating it like their personal ATM while threatening employees who dare speak up. You've gathered evidence of their financial misconduct and assembled a team to remove them. Can you pull off this corporate coup?Your ex-husband's girlfriend kicks him out at 3 a.m., makes him drive two hours to babysit her kids, then accuses him of ruining their lives — and he keeps going back. Despite being good friends with your ex, your attempts to help him see the dysfunction have failed. How do you save someone from their own toxic cycle?Your friends bought your business, immediately got hit with $30K in bank fraud, and now Bank of America says "Sorry, you didn't catch it in 24 hours." Do small businesses have any recourse when big banks play dirty?You've been focused on your career and building a business. Meanwhile, after 10 years together, your boyfriend's gotten messier, lazier, and won't talk finances. Are you wasting your prime years on someone who won't ever level up?Recommendation of the Week: American HollowYou conquered addiction, survived open-heart surgery, and rebuilt every burned bridge with your kids through consistent actions. Now you're itching to move abroad, but will chasing your travel dreams undo all that hard-won trust?Have any questions, comments, or stories you'd like to share with us? Drop us a line at friday@jordanharbinger.com!Connect with Jordan on Twitter at @JordanHarbinger and Instagram at @jordanharbinger.Connect with Gabriel on Twitter at @GabeMizrahi and Instagram @gabrielmizrahi.And if you're still game to support us, please leave a review here — even one sentence helps! Sign up for Six-Minute Networking — our free networking and relationship development mini course — at jordanharbinger.com/course!Subscribe to our once-a-week Wee Bit Wiser newsletter today and start filling your Wednesdays with wisdom!Do you even Reddit, bro? Join us at r/JordanHarbinger!This Episode Is Brought To You By Our Fine Sponsors:No Story Lost: $350 savings: nostorylost.com, code JORDANAudible: Visit audible.com/jhs or text JHS to 500-500DeleteMe: 20% off: joindeleteme.com/jordan, code JORDANHomes.com: Find your home: homes.comLand Rover Defender: landroverusa.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

23 Maj 1h 20min

1157: Kelsey Grammer | Channeling Grief into Artistic Authenticity

1157: Kelsey Grammer | Channeling Grief into Artistic Authenticity

Hollywood's Kelsey Grammer explains how his sister's brutal murder informed his iconic performances and offers wisdom on carrying life's heaviest losses.Jordan's must reads (including books from this episode): AcceleratEdFull show notes and resources can be found here: jordanharbinger.com/1157What We Discuss with Kelsey Grammer:Kelsey Grammer's sister Karen was abducted, raped, and murdered in 1975, a trauma that has shaped his entire life. He debunks the myth that time heals all wounds, revealing instead that grief becomes an imprint you learn to carry.The depth of Kelsey's life experiences gave his acting an "authority" that connected with audiences. His familiarity with tragedy provided emotional access that made characters like Frazier Crane authentically human.Despite decades as a household name, Kelsey only internalized his success "about two or three years ago" when someone called him a legend and he finally allowed himself to believe it.Kelsey candidly discusses his battles with addiction, particularly cocaine, reflecting on a friend's insight that "the cause of addiction is unresolved grief."Kelsey's memoir helped him rediscover his sister beyond her tragic end: "To remember somebody in the grace of the good that they left you is more important than the grief." A powerful reminder to honor both the loss and the joy of those we've loved.And much more...And if you're still game to support us, please leave a review here — even one sentence helps! Sign up for Six-Minute Networking — our free networking and relationship development mini course — at jordanharbinger.com/course!Subscribe to our once-a-week Wee Bit Wiser newsletter today and start filling your Wednesdays with wisdom!Do you even Reddit, bro? Join us at r/JordanHarbinger!This Episode Is Brought To You By Our Fine Sponsors:The Cybersecurity Tapes: thecybersecuritytapes.comDesign.com: Free trial: design.com/jordanHomes.com: Find your home: homes.comAirbnb: airbnb.com/hostAG1: Welcome kit: drinkag1.com/jordanSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

22 Maj 45min

1156: Andrew Callaghan | Documenting America's Shadow Self

1156: Andrew Callaghan | Documenting America's Shadow Self

All Gas No Brakes and Channel 5 documentarian Andrew Callaghan decodes the variables that have transformed American minds from rational to radical.Jordan's must reads (including books from this episode): AcceleratEdFull show notes and resources can be found here: jordanharbinger.com/1156What We Discuss with Andrew Callaghan:Conspiracy theories serve as collective self-soothing mechanisms in chaotic times. They provide the comforting illusion that someone has a plan when life feels out of control, offering simple answers to complex questions.Political radicalization often stems from unprocessed trauma. January 6th Capitol rioters weren't random — 60% had filed for bankruptcy, 20% lost homes, and 50% were in severe debt, channeling personal grievances into a spiritual war.Modern media thrives on micro-traumatic digital content that triggers cortisol through outrage. Both mainstream and alternative outlets deploy this tactic, explaining why casual podcasts now frequently outperform traditional news.Social media and technology addiction are creating profound disconnection. Andrew predicts Generation Alpha's children will likely rebel against technology, viewing phone use the way we now view cigarettes — as an obviously harmful habit.Community connection matters more than material success. The most resilient people aren't those with wealth or status but those with strong human bonds. Building genuine relationships with neighbors and friends creates a safety net for life's inevitable challenges.And much more...And if you're still game to support us, please leave a review here — even one sentence helps! Sign up for Six-Minute Networking — our free networking and relationship development mini course — at jordanharbinger.com/course!Subscribe to our once-a-week Wee Bit Wiser newsletter today and start filling your Wednesdays with wisdom!Do you even Reddit, bro? Join us at r/JordanHarbinger!This Episode Is Brought To You By Our Fine Sponsors:Wayfair: Start renovating: wayfair.comHammer Made: $50 off first purchase, $199+: hammermade.com/jordan, code JORDANNotion: Try it free: notion.com/jordanOura Ring: 10% off: ouraring.com/jordanQuince: Free shipping & 365-day returns: quince.com/jordanSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

20 Maj 1h 41min

1155: Love Could Be Dandy If He'd Quit the Nose Candy | Feedback Friday

1155: Love Could Be Dandy If He'd Quit the Nose Candy | Feedback Friday

You're dating a man whose cocaine-fueled paranoia transforms ice cream and hiking into evidence of your infidelity. Welcome to Feedback Friday!And in case you didn't already know it, Jordan Harbinger (@JordanHarbinger) and Gabriel Mizrahi (@GabeMizrahi) banter and take your comments and questions for Feedback Friday right here every week! If you want us to answer your question, register your feedback, or tell your story on one of our upcoming weekly Feedback Friday episodes, drop us a line at friday@jordanharbinger.com. Now let's dive in!Jordan's must reads (including books from this episode): AcceleratEdFull show notes and resources can be found here: jordanharbinger.com/1155On This Week's Feedback Friday:You fell for a charismatic nomad with a troubled past who seemed healthy when you met, but he's spiraled into cocaine addiction, extreme paranoia, and concerning behaviors like threatening violence against imagined rivals. He suspects you're cheating when you eat ice cream too quickly (!), and you're wondering how to help without enabling. Can love survive such toxic suspicion?You're a manager who's been secretly placed on a team that will reduce the workforce by 50%, all while your company celebrates record profits and expects you to share this good news with employees. You've signed a confidentiality agreement but worry about betraying the trust you've built. How do you sleep at night knowing what's coming?Your lifelong best friend is experiencing a series of legitimate crises and you've been their primary support. Their problems have become "life or death" situations that leave your nervous system shot and recovery time non-existent. You want to help without completely burning out. Is there a middle ground between abandonment and self-sacrifice?You've been thrust into managing contracts and vendor relationships after layoffs, despite having no procurement background. The workload has exploded, you're drowning in unfamiliar terminology, and fear asking too many questions might get you fired. With your husband unemployed, quitting isn't an option. How do you fake it until you make it?Recommendation of the Week: Quest Protein ChipsYour adult children have moved 1,700 miles away to states with more affordable housing, leaving you grief-stricken despite their success. You've always been devoted to your own parents and expected the same in return, but now face the prospect of aging without nearby support. How do you reconcile your expectations with their independence?Have any questions, comments, or stories you'd like to share with us? Drop us a line at friday@jordanharbinger.com!Connect with Jordan on Twitter at @JordanHarbinger and Instagram at @jordanharbinger.Connect with Gabriel on Twitter at @GabeMizrahi and Instagram @gabrielmizrahi.And if you're still game to support us, please leave a review here — even one sentence helps! Sign up for Six-Minute Networking — our free networking and relationship development mini course — at jordanharbinger.com/course!Subscribe to our once-a-week Wee Bit Wiser newsletter today and start filling your Wednesdays with wisdom!Do you even Reddit, bro? Join us at r/JordanHarbinger!This Episode Is Brought To You By Our Fine Sponsors:Airbnb: airbnb.com/hostBetterHelp: 10% off first month: betterhelp.com/jordanAudible: Visit audible.com/jhs or text JHS to 500-500Land Rover Defender: landroverusa.comHomes.com: Find your home: homes.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

16 Maj 1h 9min

1154: Sean Williams | The North Korea-China-Drug Cartel Connection

1154: Sean Williams | The North Korea-China-Drug Cartel Connection

Sean Williams gives us a peek beneath a global shadow economy that thrives as countries like North Korea and China operate like criminal enterprises.Jordan's must reads (including books from this episode): AcceleratEdFull show notes and resources can be found here: jordanharbinger.com/1154What We Discuss with Sean Williams:North Korea operates as a massive organized crime outfit, generating revenue through forced labor, human trafficking, drug production/trafficking, and cybercrime to fund the regime's survival.North Korean hackers (Lazarus Group) have become sophisticated cybercriminals, stealing $1.5 billion in cryptocurrency from ByBit exchange in February 2025.Chinese "flying money" (Fei Chen) operates as an ancient, untraceable money transfer system now widely used by drug cartels and for capital flight from China, possibly totaling $2 trillion annually.Chinese money laundering has had a visible impact on real estate markets in Vancouver, Toronto, Sydney, and Los Angeles, where properties purchased with laundered funds remain unfinished or abandoned.Despite public diplomatic cooperation between US and China on financial crimes, both countries have conflicting incentives — China benefits from US drug chaos while the US benefits from Chinese capital flight.And much more...And if you're still game to support us, please leave a review here — even one sentence helps! Sign up for Six-Minute Networking — our free networking and relationship development mini course — at jordanharbinger.com/course!Subscribe to our once-a-week Wee Bit Wiser newsletter today and start filling your Wednesdays with wisdom!Do you even Reddit, bro? Join us at r/JordanHarbinger!This Episode Is Brought To You By Our Fine Sponsors:Jordan's must reads (including books from this episode): AcceleratEdIQBAR: 20% off: text "Jordan" to 64,000BetterHelp: 10% off first month: betterhelp.com/jordanNordVPN: Exclusive deal: nordvpn.com/jordanharbingerShopify: 3 months @ $1/month (select plans): shopify.com/jordanHomes.com: Find your home: homes.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

15 Maj 1h 19min

Populärt inom Business & ekonomi

badfluence
framgangspodden
varvet
rss-borsens-finest
uppgang-och-fall
svd-ledarredaktionen
avanzapodden
rss-svart-marknad
rss-dagen-med-di
rss-kort-lang-analyspodden-fran-di
lastbilspodden
24fragor
borsmorgon
affarsvarlden
kapitalet-en-podd-om-ekonomi
rss-en-rik-historia
dynastin
tabberaset
rikatillsammans-om-privatekonomi-rikedom-i-livet
borslunch-2