On The Mark4 Aug 2025

The Evolution & Impact of Virtual Services with Jennifer Schmittler

On The Mark with Howard Mark Rubin, Episode 25

In this episode of On The Mark, Howard Mark Rubin speaks with Jennifer Schmittler, CEO of Customer Service Experts and One Voice Solutions.

Tune in to the episode to hear about:

* How virtual receptionist and service businesses evolved to meet the needs of companies during and after the COVID era

* The ways One Voice Solutions tailors its offerings to different industries, such as healthcare, law, and small businesses

* How training, quality assurance, and technology, especially AI, are used to ensure high standards and seamless customer experiences

* The challenges and benefits of using domestic, nearshore, and offshore agents

* How the integration of lead generation, data management, and omnichannel communication expands the value and growth potential of virtual service providers

Learn more about Jennifer Schmittler:

* Connect with Jennifer on LinkedIn: https://www.linkedin.com/in/jenniferschmittler

* Visit Customer Service Experts’ website: http://CSEconnect.com

* Visit One Voice Solutions’ website: https://onevoicesolutions.com

***********************************

On The Mark with Howard Mark Rubin:

This podcast series addresses our rapidly changing world and how it is affecting industries and people in unique and interesting ways. As John F. Kennedy once said, change is the law of life, and those who look only to the past or present are certain to miss the future.

The business leaders and personalities who are interviewed in these podcasts all look to the future.

We hope our listeners and viewers come away with information and inspiration that help them adapt in both their business and personal lives.

Watch more episodes of On The Mark:

* YouTube: https://www.youtube.com/@goetzplatzer

* Website: https://goetzplatzer.com

* SoundCloud: https://on.soundcloud.com/6tkWs6vb8kHev7um6

Connect and learn more from your host, Howard Mark Rubin:

* Connect with Howard on LinkedIn: https://www.linkedin.com/in/howardrubingf

* Call: 212-695-7753
* Email: hrubin@goetzplatzer.com

Det här avsnittet är hämtat från ett öppet RSS-flöde och publiceras inte av Podme. Det kan innehålla reklam.

Avsnitt(36)

"New Progressivism" with the Founder of the Unity Party, Marty Dolan

On The Mark with Howard Mark Rubin, Episode 36In this episode of On The Mark, Howard Mark Rubin speaks with Marty Dolan, a candidate challenging Rep. Alexandria Ocasio-Cortez (AOC) in New York's 14th ...

1 Juni 43min

From Refugee to Candidate — A conversation with NY State Senate Candidate Alina Bonsell

On The Mark with Howard Mark Rubin, Episode 35In this episode of “On The Mark,” Howard Mark Rubin speaks with Alina Bonsell, a Republican running for the New York State Senate District 28 in Manhattan...

17 Apr 45min

Embracing Change: Post-COVID Estate Planning in the Age of AI with Alison Arden Besunder

On The Mark with Howard Mark Rubin, Episode 34In this episode of On The Mark, Howard Mark Rubin speaks with Alison Besunder, Equity Partner and Chair of the Trusts & Estates Planning, Administration, ...

1 Apr 46min

Sustainable Innovations in Office Beverage Services with Adam Adelson & Ralph Marucci

On The Mark with Howard Mark Rubin, Episode 33In this episode of On The Mark, Howard Mark Rubin speaks with Adam Adelson and Ralph Marucci, founders of Hydr8. Hydr8 provides business with sustainable ...

17 Mars 49min

Surprising Government Programs for Home Buying Revealed with Tom Ravert

On The Mark with Howard Mark Rubin, Episode 32In this episode of On The Mark, Howard Mark Rubin speaks with Tom Ravert, Author of The Rudiments of Real Estate series, Financial Planner Specializing in...

7 Jan 46min

New Opportunities for Construction Contractors with Wissam Akra

On The Mark with Howard Mark Rubin, Episode 31In this episode of On The Mark, Howard Mark Rubin speaks with Wissam Akra, CEO & Founder of Tough Leaf, a mission-driven platform to connect general contr...

19 Dec 202543min

Revitalizing Properties in NYC with VRF Technology with Howard Schlesinger

On The Mark with Howard Mark Rubin, Episode 30In this episode of On The Mark, Howard Mark Rubin speaks with Howard Schlesinger of VRF Solutions, LLC. Howard is a registered architect and real estate ...

9 Dec 202545min

Navigating the Waves of Change Inside the Commercial Lending Industry with Bob Grbic

On The Mark with Howard Mark Rubin, Episode 29In this episode of On The Mark, Howard Mark Rubin speaks with Bob Grbic, Founder and CEO of Bearbrook Corporate Advisors LLC.Tune in to the episode to hea...

3 Okt 202543min