S1 #07 Building Europe’s biggest payment system
The Department for Work and Pensions pays out over £177 billion to UK citizens each year, so it’s critical that our payments system is robust, efficient and works well for customers. In this episode,...
30 Juli 202128min
S1 #06 Powering decisions with data
Data is at the heart of every digital service in DWP. By making better use of our data, we’ll be able to fully understand customers’ behaviour in order to keep improving our services. In this episode...
30 Juni 202124min
S1 #05 Building better user experiences
At DWP Digital we’re transforming the way in which people interact with our services, building better user experiences through insight-driven strategies. In this episode, hear Fay Cooper, Lead Produc...
31 Maj 202139min
S1 #04 Why is digital accessibility so important?
DWP Digital’s services are used by almost everyone in the UK at some point in their lives. So it’s important that everyone can access these services no matter what their circumstances. In this episod...
29 Apr 202129min
S1 #03 What are APIs and how do you use them?
APIs are critical to modern digital services as they enable systems to communicate with each other. But how do you make sure you’re making the most out of your APIs? In this third episode of the DWP ...
31 Mars 202125min
S1 #02 Creating an innovation culture
Innovation is at the heart of how we’re improving experiences for DWP’s 20 million customers. In this episode Simon King, our Head of User Centred Design and Shruti Kohli our Lead Data Scientist, dis...
26 Feb 202131min
S1 #01 Developing a digital strategy
How do you develop a digital strategy for the UK’s biggest government department? Join Simon McKinnon, our Chief Digital and Information Officer and Helen Roberts, our Digital Delivery Director, to l...
29 Jan 202125min
