576: Bain Senior Partner Sarah Elk on Doing Agile Right (Strategy Skills classics)

576: Bain Senior Partner Sarah Elk on Doing Agile Right (Strategy Skills classics)

Sarah Elk, Senior Partner at Bain & Company and global leader of its operating model work, brings a clear, pragmatic lens to why so many large-scale change efforts fail to stick. Drawing on decades of advising multinational organizations, she diagnoses the structural and behavioral traps that cause transformations to stall, and shares the disciplines that make change durable.

Elk emphasizes that transformation is not a one-off program but an enduring capability that must be “led from the top and embedded in the culture.” She cautions against outsourcing responsibility to a program office:

“If the CEO is not leading it and the leadership team isn’t engaged in the change, you might get something done, but it will erode quickly.”

Key Insights from the Conversation:

Clarity on Non-Negotiables

Many failed transformations lack a shared definition of the “non-negotiables” in the new operating model. Without them, execution becomes fragmented.

“You have to be crystal clear on what’s standard and what’s flexible.”

Outcomes Over Activity

Successful change efforts anchor to measurable business results, not just activity metrics or generic benchmarks.

“It’s not about hitting 80 percent of a checklist. It’s about whether you’ve moved the needle on the outcomes you care about.”

Leadership Alignment Is a Continuous Process

Alignment isn’t built in a single offsite; it requires ongoing dialogue, joint problem-solving, and confronting decisions that challenge entrenched interests.

“You need the leadership team acting as one—every week, every month—not just at the kickoff.”

Manage Change Fatigue

Overloading the organization erodes momentum. Sequencing initiatives and celebrating visible early wins tied to strategy helps sustain energy.

“People get tired. You have to show progress and give them space to breathe.”

Governance, Incentives, and Talent Must Evolve Together

Elk warns that without parallel changes to systems and structures, “behavior will revert to what it was before.”

The discussion reframes transformation from a high-profile event into a muscle organizations must build and maintain. For executives seeking change that endures beyond the initial push, Elk offers a blueprint grounded in operational rigor, leadership accountability, and cultural realism.

Get Sarah’s book here: https://shorturl.at/Tyotz

Doing Agile Right: Transformation Without Chaos

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97: The most important output in a consulting study | Management consulting project  | Benefits case

97: The most important output in a consulting study | Management consulting project  | Benefits case

An episode 96 of Strategy Skills iTunes podcast is here (Strategy Skills podcast is ranked among 5-10 top for careers in many countries worldwide).  One thing you always need to present in all of your management consulting projects is a business case. If you are not presenting a business case to a client, or a benefits case, I prefer the word benefits because it makes it clear you are looking for a benefit for a client, if you are not presenting a benefits case to a client you are making it very difficult for the client to make the decision to implement what you are saying in your recommendation as part of your management consulting project. www.FIRMSconsulting.com - optin for email updates to receive access to some episodes from our advanced #strategy programs.

21 Jan 202010min

96: "Are you undervaluing your customers?" with Bain & Company's Rob Markey

96: "Are you undervaluing your customers?" with Bain & Company's Rob Markey

Listen to this thought-provoking discussion between Michael and Rob Markey, Bain and Company's partner.  Rob Markey, a partner and director at Bain & Company and the founder of the firm’s Global Customer Strategy and Marketing practice. He is a co-author of The Ultimate Question 2.0 and is the host of the Net Promoter System podcast. He is based in New York. https://www.firmsconsulting.com/

14 Jan 20201h 9min

95: Value chain mapping | When value chain analysis are useful | Strategic management

95: Value chain mapping | When value chain analysis are useful | Strategic management

We have seen many value chain mapping examples. We have seen good value chain mapping, bad value chain mapping, incomplete value chain mapping. Ultimately, given the nature how value chain mapping will work, it can only do few things and it cannot do a few things. So if value chain mapping is presented to do things it cannot do it is flawed. When you do value chain analysis it is far more useful to see where profits are going to shift over time, that is one thing you have to do. Two, assign some probabilities of what are the odds of this happening. And 3, what influences those probabilities. You are analyzing the entire sector, the entire industry. A lot of things influencing a sector. Consumer spending can change with the recession. Recession can change things. Different legislation could cause profits move from point x to point y. Competitor making a misstep could cause it, new competitor entering, competitor going bankrupt. So whenever someone says I am so certain this will happen you should question their business judgement because you cannot predict the future. #valuechainmapping #valuechainanalysis #valuechainanalysisexplained https://www.firmsconsulting.com/

7 Jan 20209min

94: Design the value chain you need | Value chain analysis | Management consulting

94: Design the value chain you need | Value chain analysis | Management consulting

An episode 94 of Strategy Skills iTunes podcast is here (Strategy Skills podcast is ranked among 5-10 top for careers in many countries worldwide).  www.FIRMSconsulting.com - optin for email updates to receive access to some episodes from our advanced #strategy programs.

31 Dec 201917min

93: How to Manage Like Amazon (with CEO Advisor Ram Charan)

93: How to Manage Like Amazon (with CEO Advisor Ram Charan)

Every business wants to succeed like Amazon so we invited New York Times bestselling author & CEO Advisor Ram Charan to talk about How to Manage Like Amazon. From their high-velocity decision-making to their top talent hiring practices to their “Forever Day-1 Culture”, the insider secrets behind Amazon’s success are now within anyone’s grasp. Find out how Amazon does it and how you can too by listening to this fascinating conversation between Michael and Ram, whom Fortune calls “The most influential consultant alive” and whose book  Execution spent 150 weeks on the New York Times bestseller list. Ram's new book The Amazon Management System can be purchased here https://amzn.to/2RGGLy6 https://www.firmsconsulting.com

11 Dec 201951min

92: Senior partner at McKinsey & a global leader of their Organization Practice

92: Senior partner at McKinsey & a global leader of their Organization Practice

Meet Bill Schaninger, Senior Partner at McKinsey and a global leader of their Organization Practice (based in Philadelphia). Bill focuses on driving large-scale organizational and cultural change for clients across North America, Europe, and the Middle East. An expert on the role of culture, values, talent and leadership in improving business outcomes, he helps executives enhance management effectiveness. Bill has published extensively in practitioner and academic journals, on organizational topics. FIRMSconsulting.com - optin for email updates to receive access to selected episodes from our advanced training programs.

25 Okt 20191h 10min

91: How do I know what is corporate strategy

91: How do I know what is corporate strategy

An episode 91 of Strategy Skills iTunes podcast is here (Strategy Skills podcast is ranked among 5-10 top for careers in many countries worldwide).  www.FIRMSconsulting.com - optin for email updates to receive access to some episodes from our advanced #strategicmanagement programs.

24 Sep 20195min

90: What makes corporate strategy different

90: What makes corporate strategy different

You can find more training resources here: Get free access to selected episodes when you sign up for email updates: https://www.firmsconsulting.com Get Access to Firmsconsulting Training by Becoming a Member Here: https://www.firmsconsulting.com/subscription-options/ Instagram: https://www.instagram.com/firmsconsulting/ Facebook: https://www.facebook.com/Firmsconsulting/ Twitter: https://twitter.com/firmsconsulting Linkedin: https://www.linkedin.com/company/firmsconsulting

21 Sep 20195min

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