Customer Trust and Honesty in the Auto Repair Industry with Oscar Gomez, Part 1
Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HEREJeff Compton is joined by Oscar Gomez, who shares his concerns as a shop owner dealing with the complexities of maximizing profits while maintaining vehicle safety. Jeff discusses a frustrating encounter with a customer who questioned necessary repairs, emphasizing the importance of thorough assessments to prevent dissatisfaction. Oscar highlights the challenges posed by the extreme heat in California and the difficulties of running a shop without air conditioning.00:00 Thriving in automotive testing and case studies.09:06 Disbelief over targeting program proponents for non-compliance.14:01 New safety inspections linked to a government program.20:03 Seller misleads buyer, car inspection process changes.23:09 Unmaintained car may fail emission inspection.29:03 I relate to unfairness in expert consulting.32:27 Evaluating technicians' performance and suggesting further training.41:23 Debate over car belt repair at dealership.47:02 Hyundai Kia check engine, low oil, burning 4 quarts.49:38 Customers ignoring oil change leads to issues.56:23 She's upset about other shops' service.01:00:57 AC maintenance and environmental impact in the industry. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
20 Aug 20241h 7min
Zeb Beard on Welding Skills and Diagnosing Nissan Air Conditioning Issues, Part 2
Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREJeff Compton is joined by Zeb Beard to discuss crucial aspects of vehicle repair and shop management efficiency. Zeb emphasizes the importance of training technicians well and ensuring everything is set up for them to work efficiently, including pay and housing arrangements. Jeff and Zeb delve into the challenges of diagnosing air conditioning issues, sharing tips on tool usage, and addressing common mistakes. Finally, they discuss the ongoing shortage of skilled technicians and how streamlined shop management can help maintain productivity.00:00 High school friend's 440 car troubles described.09:49 Not surprised by the condition of the truck.14:55 Issues with outboard motor, truck power loss.16:38 Friend keeps truck, replaces sensor, expresses frustration.23:23 Frustrating experience with detecting and fixing leaks.27:52 CO2 sensed in the machine halts refrigerant use.32:19 Sean Miller's shop has a similar approach.39:41 Spying on technicians to gather industry information.43:50 Technician shortage driving up repair costs and wait times.51:51 Staying focused and unified leads to success.55:39 Dislike jet skiers in our party area.59:55 Fish stays put, easy to catch.01:03:21 Gratitude, requests, and farewells in podcast sign-off. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
13 Aug 20241h 6min
Overcoming Fuel Line Failures and Dodgy Aftermarket Parts with Zeb Beard, Part 2
Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff Compton welcomes Zeb Beard to discuss the challenges faced with aftermarket parts and customer relations. Zeb recounts the recurring issues he had with fuel lines and how the lack of accountability from the manufacturer left him out of pocket. He also emphasizes the importance of thoroughly researching potential customers and parts suppliers to mitigate problems in the future.00:00 Aftermarket companies are reluctant to stand behind products.05:22 The Aftermarket pump caused issues in a diesel engine.06:36 Girl laughed, symptoms sound like air issue.11:23 Customer wanted information, not warranty, from the agent.14:52 Seeking help and not assigning blame.18:34 Installation procedure: tighten lines gradually to stop leaks.19:25 Purchased lines for truck, switched to s and skit.24:31 Techs installed faulty parts, corrected by the owner.26:08 Struggle with aftermarket parts and technical issues.31:37 Ordering engines, covers, and oil pans logistics.33:10 Late-night engine work causes miscommunication.35:33 Selling engines, warranty, need to align start.41:18 Engine builder getting own TV show, credibility concerns.42:49 Sloan finds a compatible part and avoids the front pump.46:13 Concern over industry reliant on social media.51:24 Man describes needing more power in the car.52:10 Issues with ignition and tuning in engines.55:14 Shop owners face competitive peer pressure.58:18 Please comment, share, and download this podcast. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
6 Aug 20241h 1min
Trust, Certification, and Auto Repair Industry Issues with Norm Gieselman from TikTok, Part 2
Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HEREThis week, it's part two of a conversation between Jeff Compton and Norm Gieselman from TikTok. Norm discusses the significance of building trust with customers through transparent inspections and visual evidence of necessary repairs. Jeff and Norm critique the quick lube industry's upselling practices and advocate for more value-based, comprehensive services over cheaper, superficial options. They also touch on the increasing presence of female technicians and emphasize the importance of fostering a positive work environment amidst the industry's challenges. 00:00 Tech could greatly improve scholastic learning systems.04:25 Apprenticeship transitions from truck shop to automotive.09:14 TikTok users discuss Canada's influence on trade.11:13 International competency unit vs. higher education recognition15:18 Improve mentorship and seek better training for advancement.18:31 Struggling to understand new HD technology.20:42 Feeling jilted when invested in mentees.24:19 Industry conduct prompts frustration and disbelief.30:09 Cars, knowledge, complexity, sales, tires, agreement.32:52 Replace transmission fluid for better maintenance.33:53 Nissan CVTs prone to problems, labor affected.39:34 Starting business late, body's ability declining.42:07 Daughter pretends not to know car basics.46:54 Few women succeed in tech due to bias.49:46 Toxicity in shop culture affects work efficiency.50:38 TikTok series on navigating transactions positively.Trust, Certification, and Industry Issues Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
30 Juli 202459min
Norm Gieselman from TikTok on Strategies for Efficiency and Customer Service in Automotive Repair, Part 1
Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff Compton is joined by Norm Gieselman, known as the "Mechanic of the Stars" on TikTok. Norm and Jeff have a conversation about the complexities of managing a car repair business, emphasizing the importance of prioritizing customer needs through effective intake questions. Norm also shares his experiences with resource constraints, focusing on quick jobs while building capacity for more complex repairs. Additionally, they discuss the growing knowledge gap between customers and technicians due to the increasing technology in modern cars. 00:00 Discovering TikTok transformed my learning experience.04:00 Friends engage, share challenges, and understand opinions naturally.08:31 Business owner transitions to franchise for growth.11:05 Got into HD due to car repair.15:21 Contrasting attitudes towards vehicle technology in summary.18:51 Debate on tire torque and overanalysis in automotive.20:03 Complaining about high-end truckers and their rattle.24:37 Transition from project management to business administration.29:14 Qualifying customers, limitations, and concerns for acceptance.32:25 Sent car to the tuner, unit malfunctioned, sat.35:29 The Car part overheats, causing the insulation to melt.38:06 Understanding leads to practical application and success.42:10 Learning by observation and apprenticeship for mastery.45:43 Mechanics diagnose and repair engine issues.49:12 Consider leasing for fixed costs, not ownership.50:01 Concerns about the longevity of modern vehicles' features. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
23 Juli 202454min
Why Licensing and Lobbying is Important for Technicians with Greg Buckley
Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff Compton welcomes Greg Buckley to discuss technicians' role in transportation. Greg shares the importance of licensing for technicians to ensure a clear career path and differentiate skilled professionals from untrained ones. They also delve into the significance of industry events for networking and knowledge exchange, sharing personal experiences that highlight their transformative impact. Lastly, Greg emphasizes unity within the automotive industry, advocating for open communication and collaboration to foster a positive work environment.00:00 Growth from pump jockey to business owner.07:59 Balancing life is crucial to avoiding burnout.11:20 Parents sacrificed, work ethics changed, family dynamics changed.17:04 Industry demands flexibility and impacts work-life balance.25:28 Considering moving to be a pipe fitter.28:28 The Car and fishing industry affects focus and patience.32:58 Value time, collaboration, and business success.39:12 Challenges dealing with shop dynamics and owner.46:30 Emphasis on the importance of brand representation in the community.47:56 Dealership culture change could solve service issues.53:05 Skilled workers remain vital to transportation infrastructure.01:01:39 Sacrifices made for equitable table discussions. Ethical.01:04:42 Industry must prioritize adding security features to technology.01:10:22 Using numbers and personal conversations to evaluate.01:18:10 Starting a business, learning from conferences.01:19:30 Spontaneous trip led to a valuable networking opportunity.Check out Greg's Shop: https://www.buckleysautocare.com/ Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
16 Juli 20241h 25min
The Impact of Wait Times and Digital Inspections on Shop Productivity with Christopher Johnson, Part 2
Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff and Christopher pick up where they left off and discuss the benefits of digital vehicle inspection (DVI) for reducing customer wait times and minimizing technician frustration. Christopher also shares how the podcast has positively impacted his outlook and relationship with his manager. Additionally, the conversation explores the intricacies of budget racing and the importance of an efficient shop layout.00:00 Monster Miata car show, LS engine, unique.04:34 Autocross, ice racing led to chump car.08:29 Realized the cost of racing tires is surprising.09:54 Expensive racing involves $25,000 expenses.14:31 Issues with camshafts and lifter failures.16:24 The Last head was stripped down due to tight keepers.21:52 The Backseat is useless for this car, consider removal.25:57 Tool organization on the cart improves work efficiency.27:44 High school followed by work and schooling.31:25 Young lady Erin has family mechanics influence.34:57 Using the phone to document workplace repairs.39:26 Industry history of works but fuels anxiety.41:37 Frustration over customers waiting in the shop.45:21 Grateful for the podcast, overcoming struggles, and improved work.48:31 Exciting plans for Asda's upcoming conversations.51:36 Please comment, share, and subscribe to the podcast. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
9 Juli 202454min
Pricing Challenges and Efficiency in the Auto Repair Industry with Christopher Johnson, Part 1
In this episode, Jeff Compton is joined by Christopher Johnson, who talks about the complex challenges of pricing and efficiency in the automotive repair business. Christopher shares his experiences with demanding repairs, such as fixing harness issues in caravans and managing intermittent faults in Chrysler vehicles. Jeff discusses the physical toll of the job and both emphasize the importance of investing in quality tools and involving young people in hands-on work.00:00 High mileage Trailblazer, but not essential vehicle.03:37 Transmission lines leaking causing shifting problem.06:36 Recurring plantar fasciitis causing severe leg pain.11:47 Tool truck drivers provide valuable industry insight.15:28 Endless argument resolved by personal commitment and convenience.16:50 Joking about lights, cheap purchases, forgetful moments.19:45 Young people need hands-on learning opportunities.25:00 Paid for repair, found missing fuses.27:32 Story about dealing with non-self-healing harnesses.29:44 Offered $70-$80 for connector, but declined.32:34 Navigating the fine line of pricing.37:15 The Ontario government is rumored to enforce strict inspections.39:11 Thick mud on the car, spare tire flat.43:33 Tech waits for seal, another tech cuts exhaust.46:27 Chrysler injectors causing fuel trim imbalance issue.50:05 Seeking feedback, thanks for listening, see you soon.
2 Juli 202450min
