Ep 18: How to Start Building Your Digital CS Function with Holly Goodliffe
In this episode, host Emma Lo chats with Holly Goodliffe, a Digital Customer Success expert who’s built Digital CS functions at Adobe and other top SaaS companies. Holly breaks down the essentials of...
4 Dec 202440min
Ep 17: Unlocking Digital Customer Success with Lukas Alexander
In this insightful episode, host Elizabeth Italiano sits down with Lukas Alexander, VP of Customer Success at ChurnZero, to explore the best practices and strategies for building and executing a succe...
2 Sep 202439min
Ep 16: The Impact of Customer Marketing and Education on Business Growth with Kristine Kukich and Shannon Howard
In this episode, host Emma Lo chats with Kristine Kukich, the Training Shepherd, and Shannon Howard, Director of Content and Customer Marketing at Intellum. They explore the crucial role of customer ...
25 Aug 202437min
Ep 15: Leveraging Customer Success for a Stronger Go-To-Market Strategy with Peter Armaly
In this episode of "Spotlight by CS In Focus," host Emma and co-host Elizabeth Italiano from What Not To Do engage in a thought-provoking conversation with Peter Armaly, author of Mastering Customer S...
14 Juli 202437min
Ep 13: Mastering Team Leadership in Tech Startups with Star Hofer
Join us on the "Spotlight: CS in Focus" podcast, where Star Hofer, COO of AKA Media and a seasoned leader in the tech startup sector, shares her profound insights on building effective customer succes...
12 Maj 202435min
Ep 14: Embracing Radical Candor with Ryan Lazar of Qualtrics
Dive into our latest "CS in Focus" episode where we sit down with Ryan Lazar, a seasoned leader who's steering the helm at Qualtrics Canada. Ryan brings a unique blend of engineering prowess and sal...
6 Maj 202436min
Ep 12: Improv Meets Tech: Unscripted Success in Customer Relations with Katie Clark
Dive into our conversation with Katie Clark, Manager of Implementation at Pocket Health, hosted by Emma. Katie’s journey from improv theater to customer success shines a light on adaptability, clear c...
12 Mars 202427min
Ep 11: Navigating Growth with Saher Ghattas
In this podcast episode, Saher Ghattas, SVP North American Sales Leader of DataStealth, shares his journey and insights on go-to-market (GTM) alignments. He discusses the challenges and different fra...
2 Mars 202441min
